Field Coach Experts Podcast

If you’re a COO, VP of Ops, or franchise field leader, this podcast is for you. Each week, Field Coach Experts shares bold insights and real-world strategies to level up field support, boost franchisee engagement, and increase profitability. Hosted by Angela Coté and Jen Brannon of AC Inc., expect unfiltered conversations with industry leaders and certified coaches. No fluff—just tools to prove ROI and drive results. Powered by AC Inc.’s Strategic Growth Coaching Framework and Field Coach Certification.

Field Coach Experts Podcast is a business podcast hosted by Unknown Host, with 53 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Unknown Host hosts Field Coach Experts Podcast, a business show with 53 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #54

  Ep 54. What Makes a Mentor Worth Trusting | Coaching Without Creating Dependency

  Sep 21, 202641 minS1

  What actually separates a good mentor from someone who simply has more experience than you? In this special crossover episode of the Field Coach Experts Podcast, Angela Coté sits down with her longtime mentee, Karly Arnott, to talk about what makes a mentoring relationship actually work, and how many of those same principles show up in great franchise coaching. Karly originally brought the idea to Angela, and the two use their own multi year mentoring relationship as the case study for the conversation. Karly Arnott built her career at the intersection of coaching and franchising. She got her start at Tutor Doctor as a launch support specialist, helping brand new franchisees open their businesses in markets around the world, before moving into coaching experienced franchisees on growing and scaling their businesses, and eventually coaching the coaches themselves. She is now moving into her next chapter with the children's coding and robotics franchise, Code Wiz. You will learn: Why the mentee, not the mentor, needs to own the relationship What Angela noticed in Karly early on that led her to offer to become her mentor Why asking layered questions often matters more than immediately offering advice How a strengths exercise with ten people in her inner circle helped Karly find the confidence to start her own YouTube channel What the three pillars of trust are, and why character, competence, and common sense of purpose all have to be present How a mentor or franchise coach can tell whether someone needs direction or simply needs support How to challenge someone to think bigger without creating a dependent relationship or a copy of yourself Karly also shares the idea of being "in the fog," a concept she borrowed from Jim Collins, describing the disorienting place people land in after a major life disruption, when they cannot see their next move clearly. She explains that in those moments, the most valuable thing a mentor can do is help someone take one small, visible step forward rather than demanding a five year plan. For franchisors, franchise coaches, and anyone building a mentoring relationship in or out of franchising, this episode is a real look at how trust, curiosity, and structured accountability turn a casual relationship into one that actually changes the trajectory of someone's career. Find Angela Coté on LinkedIn: https://www.linkedin.com/in/angelacoteinc/ Find Karly Arnott on LinkedIn: https://www.linkedin.com/in/karly-arnott-cfe-841213b8/

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  Episode #53

  Ep 53. How Xponential Fitness Standardized Coaching Across Five Brands | Building a Shared Language for Franchisee Support

  Sep 8, 202635 minS1

  What happens to franchisee experience when forty different coaches are all using forty different approaches? Many multi-brand franchise organizations face the same challenge as they scale: a growing team of field support people who are talented individually, but inconsistent as a group. In this episode of the Field Coach Experts Podcast, Angela Coté talks with Lizzy Mae Kerr, Vice President of Field Operations at Xponential Fitness, about how her team of nearly 40 Regional Directors of Operations moved from a patchwork of coaching styles to a single, shared framework, and what changed for franchisees once they did. Lizzy Mae Kerr is Vice President of Field Operations at Xponential Fitness, where she leads a team of Regional Directors of Operations, often called RDOs, supporting roughly 2,700 studios across five brands, including Club Pilates, Pure Barre, YogaSix, StretchLab, and BFT. Those studios operate across the United States, Canada, and 22 other countries. Lizzy Mae was brought on to Xponential to build this field support function from the ground up. You will learn: Why might having many talented coaches still create an inconsistent franchisee experience? What led Xponential to bring an entire team through a shared coaching certification together? What is the real difference between a franchise coach acting as a consultant versus a coach? Why does a first engagement conversation about a franchisee's vision matter more than jumping straight into a business plan? How is Xponential measuring the early impact of coaching on franchisee engagement? What does real accountability look like when it does not come from a parent-child dynamic? How has going through the certification herself changed the way Lizzy Mae evaluates and develops her own coaches? Lizzy Mae describes how her team built a simple follow-up survey after every franchisee interaction, asking about punctuality, responsiveness, and, most importantly, whether the franchisee believes their RDO can make an impact on their business. She explains that a low score on that last question is not a reflection of the franchisee. It is a signal that the team needs to change how they are showing up, since a franchisee who believes their coach can make an impact is far more likely to stay engaged. Lizzy Mae's Go Be Awesome challenge for franchise coaches and field team members is simple: do not answer the question. Before jumping in with a solution, pause and ask instead, "What have you tried so far, and what do you think the best path forward is?" She points out that this small shift lets the franchisee arrive at their own answer, builds their confidence in the solution, and creates a ripple effect through their entire team and customer base. For franchisors, COOs, and franchise coaches leading multi-brand or fast-scaling systems, this episode is proof that standardizing a coaching framework across a large, diverse field team is not only possible, it can become one of the biggest drivers of franchisee engagement and trust. Learn more about AC Inc.'s coaching certification and franchisee support services at fieldcoachexperts.com .

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  Episode #52

  Ep 52. How Bee Organized Built a Coaching-First Franchise Support Model

  Aug 24, 202647 minS1

  How do you scale franchisee support without losing the personal relationships that made your brand successful? Many emerging franchise systems begin the same way. Founders answer every phone call, solve every problem, and personally support every franchisee. But as the system grows, that approach becomes harder to sustain. In this episode of the Field Coach Experts Podcast, Angela Coté is joined by Kristen Christian, co-founder of Bee Organized, to share how her team intentionally evolved from founder-led operational support to a coaching-first franchise support model. By creating dedicated business coaching roles, separating operational support from strategic coaching, and investing in structured Franchisee Growth Groups, Bee Organized built a scalable support system that helps franchisees think and perform like business owners. You will learn: Why founder-led franchisee support eventually reaches its limits as a franchise system grows How Bee Organized separated operational support from strategic business coaching Why creating dedicated business coaching roles transformed franchisee conversations How Franchisee Growth Groups helped franchisees build confidence, accountability, and an owner mindset Why peer learning became one of the most valuable parts of the franchisee experience What objections franchisors often have before introducing strategic coaching, and how Bee Organized worked through them How strategic coaching contributed to stronger engagement and 27% year-over-year revenue growth among Franchisee Growth Group participants, compared to 7% across the system Kristen shares why she believes the unsung hero of franchising is the franchisee community itself, and how creating opportunities for franchisees to learn from one another continues to strengthen engagement long after the Franchisee Growth Groups have ended. The Go Be Awesome challenge for this episode: Reach out to a few franchisees this week, not with a generic check-in, but with a simple invitation to be their sounding board. Let them know they have a partner to strategize with, not just someone there to answer questions or check boxes. If you are a franchisor, franchise executive, or franchise coach looking to modernize your franchise support model, this episode offers a practical roadmap for moving from reactive, founder-led support to a coaching-first approach that scales with your system. Learn more about Bee Organized at beeorganized.com . Learn more at fieldcoachexperts.com .

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  Episode #51

  Ep 51. Will AI Replace Franchise Business Coaches? | Why Coaching Skills Matter More Than Ever

  Aug 10, 202617 minS1

  It's one of the biggest questions in franchising today. As AI becomes better at answering operational questions, surfacing data, and identifying performance trends, many franchisors are wondering whether the Franchise Business Coach role is still necessary. In this solo episode of the Field Coach Experts Podcast, Angela Coté explores how AI is reshaping franchise support and why the future of the Franchise Business Coach isn't disappearing. It's evolving. Drawing on years of experience as a franchisee, Franchise Business Coach, and facilitator of franchisor roundtables, Angela explains why operational support is becoming automated while coaching, influence, and behavior change are becoming more valuable than ever. You will learn: Which parts of the Franchise Business Coach role AI can already handle effectively Why answering operational questions is no longer enough to create value What AI cannot replace when it comes to motivating, influencing, and coaching franchisees Why human connection remains essential for building trust and changing behavior How AI creates more time for strategic coaching instead of reactive support Why coaching skills will become the biggest differentiator for future Franchise Business Coaches What franchisors should do today to prepare their field teams for the next evolution of franchise support Angela also shares a simple exercise for franchise leaders to identify where their field teams need stronger coaching skills, and how AI can help create space for the conversations that actually move franchisee performance forward. Go Be Awesome challenge: Angela's actionable takeaway for COOs and VPs of Operations: run a simple survey, or even just a verbal check-in, with the field team this week to find out where they struggle most, whether that is motivating franchisees to think bigger, getting them into their communities, or getting them to actually use their metrics to make decisions. For franchisors, COOs, VPs of Operations, or Franchise Business Coaches wondering how AI will impact franchise support, this episode will help separate the hype from the opportunity and prepare the team for what is next. Learn more about how AC Inc. helps coaches and franchisees move the needle at fieldcoachexperts.com .

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  Field Coach Experts Podcast

  Ep 50. Why One-and-Done Communication Fails | Building Franchisee Trust

  Jul 27, 202631 min

  Why do franchisees forget what they were told, and what does it really take to make an important message stick? Franchisors are constantly communicating new initiatives, tools, expectations, and priorities. But an email, team call, or announcement does not guarantee that a franchisee understands what to do, why it matters, or where it belongs on an already crowded priority list. In this episode, Jennifer Brannon is joined by AC Inc. advisor Paige Peavler to explore why one-and-done communication leads to low adoption and frustration. They discuss how intentional follow-up, multiple communication formats, and a consistent coaching cadence help turn awareness into understanding, action, and trust. Paige has worked with multiple franchisors and has seen the gap between good intentions and real execution firsthand. She explains why franchise coaches need to understand each initiative, translate it into practical next steps, and help franchisees connect the work to what matters most in their business and life. You will learn: Why does one-and-done communication rarely lead to franchisee adoption? How can franchisors reinforce important messages without creating more noise? What role should franchise coaches play after a corporate message is delivered? How does a consistent coaching cadence build trust and make support more proactive? How can coaches reinforce commitments without becoming the compliance police? Why does connecting business goals to a franchisee’s personal motivation strengthen accountability? How can franchise coaches create value for experienced or legacy franchisees? How can franchisors prepare their support teams to reinforce new initiatives effectively? Jennifer shares a coaching role-play about a franchisee whose goal is to take Fridays off with her son. Instead of dismissing that goal as unrealistic, the coach can use it as a North Star and build the sales, staffing, marketing, and action plan required to make it possible. The example shows why accountability becomes more meaningful when it is connected to the franchisee’s vision, not only the franchisor’s benchmarks. The conversation also challenges the idea that long-tenured franchisees do not want coaching. Paige and Jennifer explain that experienced owners may simply need a different conversation, including strategic growth, succession, or exit planning, rather than another operational check-in. For franchisors and franchise coaches, this episode is a reminder that delivery is only the beginning. The message creates awareness. Consistent, human follow-up is what helps it land, builds trust, and moves franchisees toward action. Learn more at fieldcoachexperts.com .

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