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If you’re a COO, VP of Ops, or franchise field leader, this podcast is for you. Each week, Field Coach Experts shares bold insights and real-world strategies to level up field support, boost franchisee engagement, and increase profitability. Hosted by Angela Coté and Jen Brannon of AC Inc., expect unfiltered conversations with industry leaders and certified coaches. No fluff—just tools to prove ROI and drive results. Powered by AC Inc.’s Strategic Growth Coaching Framework and Field Coach Certification.
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Why do so many franchisees resist accountability and what happens when accountability is viewed as support instead of pressure? When people hear the word accountability, they often think of micromanagement, criticism, or
Show notesWhy do financial conversations feel so intimidating for franchisees and coaches? For many franchisees, financials feel tied to judgment, shame, or the fear of not understanding the numbers. And for coaches, there is ofte
Show notesWhy do financial conversations feel so uncomfortable for franchisees and what can coaches learn from the numbers beyond profitability? Financials are not just reports. They tell a story about behavior, habits, decision-m
Show notesWhy do franchisees avoid their numbers and what does it cost a franchise system when they do? Most franchisees did not get into business because they love financial statements. But avoiding the numbers creates blind spot
Show notesWhy do so many franchisees struggle with financials and how can franchisors fix it? Most franchisees focus on revenue but avoid the financials that actually drive profitability. P&Ls, margins, and costs often feel overwh
Show notesJumping in to fix problems feels helpful—but it may be the very thing holding your franchisees back. In this episode, Jennifer Brannon and Erica Shoop unpack the hidden cost of “hero-style” field support and why rescuing
Show notesMost coaches think they’re helping—but they’re actually doing too much of the talking. In this episode, Jennifer Brannon breaks down the 70/30 rule and why strong coaching conversations require franchisees to do the thin
Show notesMost franchisors believe their field teams are effective because they’re responsive—answering questions, solving problems, and “helping” franchisees. But what if that approach is actually limiting growth? In this episode
Show notesMost franchise systems say they’re “coaching” their franchisees—but in reality, they’re consulting, telling, and creating dependency. In this episode, Angela Coté and Jennifer Brannon break down the critical difference b
Show notesWhat actually improves franchise sales and why do so many brands struggle to convert candidates? Most franchise systems focus on marketing, lead flow, and sales tactics. But the real driver of close rates is something el
Show notesWhat should a franchise scorecard actually include and why do most of them fail? Too many franchise systems overload owners with data. Dashboards full of numbers. KPIs from every department. And no clarity on what actual
Show notesWhy do franchisees stay busy but still struggle to grow their business? In this episode of the Field Coach Experts Podcast, Jennifer Brannon is joined by Alex Gilleland of Home Run Franchises to unpack why activity does
Show notesHow do you get franchisees to act on their scorecard numbers instead of just reviewing them? Having a dashboard does not mean you are driving results. Most franchise systems have the data. The real issue is getting franc
Show notesWhy don’t franchisees track their KPIs and what should franchisors do about it? Most franchisees are not ignoring their KPIs on purpose. They just do not understand why the numbers matter or what to do when something is
Show notesPromoting top performers into coaching roles feels logical—but it often backfires. In this episode, Jen Brannon is joined by Chris Pace, Franchise Advisor at AC Inc., to unpack why operational success doesn’t automatical
Show notesField coaches carry more than KPIs—they carry pressure, emotion, and responsibility for franchisee outcomes. In this episode, Jen Brannon is joined by Jason Metteer of DOXA to explore what effective leadership for field
Show notesWhat separates average field coaches from truly effective ones? In this episode, Angela Coté is joined by Karly Arnott of Tutor Doctor to break down the real traits, skills, and mindsets that drive field coach effectiven
Show notesBurnout doesn’t start with exhaustion—it starts when strong field coaches quietly take on too much responsibility. In this episode, Angela Coté and Jen Brannon unpack the early warning signs leaders often miss before per
Show notesFranchisee support isn’t just coaching, compliance, or answering questions—it’s an ecosystem. In this episode, Jen Brannon is joined by Erica Shoop, Franchise Advisor at AC Inc., to break down what effective franchisee s
Show notesWhat does franchisee support actually look like in the trenches? In this episode, Jen Brannon is joined by Jake Vinluan, Franchise Business Coach at Blue Moon Estate Sales, to explore franchisee support effectiveness fro
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