
European Talks
Human-Centred Public Services: What SIGMA's Work Teaches the Western Balkans
Conversation between Milena Mihajlović Denić, Programme Director of European Policy Centre - CEP Belgrade and WeBER 3.0 Team Leader and Bruno Monteiro, Senior Policy Advisor at SIGMA. Western Balkan Enablers for Reforming Public Administrations – WeBER 3.0 project is the third consecutive EU-funded grant of the largest civil society-led initiative for monitoring public administration reform (PAR) in the Western Balkans. WeBER 3.0 reinforces participatory democracy by enabling CSOs to actively engage and inclusively monitor PAR outcomes across the WB, advocating for the reforms’ consistency with EU requirements. WeBER 3.0 is implemented by six non-governmental organisations, one per each Western Balkan countries. The Centre for Public Administration Research (KDZ) Vienna is a EU-level based partner of the project. The project is supported by the European Commission and Austrian Development Agency - ADA This conversation was recorded in Belgrade, Serbia, in June 2026, as a fifth episode of the TEN TV Show. WeBER: www.par-monitor.org SIGMA, a joint initiative of the OECD and the EU, principally financed by the EU: www.sigmaweb.org





