
Episode #31
Designing for Trust, Before Care Begins,
What if the intake process isn’t just something that happens before the real work begins? In this episode of Empathy by Design, Julie explores intake and evaluation through the lens of Somatic UX—and what changes when we design for the nervous system from the very first interaction. You’ll learn how to: recognize where uncertainty and cognitive load show up in an intake experience use orientation before pressure to support engagement and participation look at behavior as information about the interaction between the person and the system distinguish nervous-system-informed design from simply making an experience feel “calm” build trust through clearer expectations, meaningful choice, and accessible design identify small changes you can make to intake, onboarding, and evaluation processes without redesigning the entire system Whether you work in healthcare, digital health, UX, education, or another human-centered field, this episode offers a practical way to start asking a different question: Not just, “How do we get people through the system?” but “What does the system make possible for the person moving through it?” Want to go deeper? → Follow Empathy by Design for more conversations on Somatic UX, nervous-system-informed design, and human-centered systems. → Explore the Somatic UX framework and learn how it can be applied to healthcare, digital health, and organizational experiences. → Connect with Julie on LinkedIn for weekly Somatic UX insights and practical applications. → Share this episode with someone designing healthcare, UX, education, or other human-centered systems.

