Disruptive Innovators: Champions of Digital Business - CIO & IT Leader Interviews, Digital Transformation, Digital Innovation

Disruptive Innovators features conversations with CIOs and IT/Digital leaders from around the world - diving into their personal backstory/career, their current role, trends they've been seeing and their vision for the future. This podcast is made for people who recognize how quickly the digital business landscape is evolving - those who recognize that it takes a village of trusted advisors to navigate this ever-changing terrain – People who enjoy listening to high-level discussions surrounding what it means to be a leader, real-world examples of challenges faced, and industry-specific strategies leveraged to create exceptional business outcomes.

Disruptive Innovators: Champions of Digital Business - CIO & IT Leader Interviews, Digital Transformation, Digital Innovation is a business podcast hosted by Unknown Host, with 151 episodes on record and a Required Pod Score of 80.

Unknown Host hosts Disruptive Innovators: Champions of Digital Business - CIO & IT Leader Interviews, Digital Transformation, Digital Innovation, a business show with 151 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #146

  The Contact Center as a Trust Engine with Chad Anderson of Mercedes-Benz USA

  Sep 27, 202633 minS1

  Luxury brands once sold themselves on product alone. Today, brand experience is the differentiator, and Chad Anderson , Head of Customer Care and Roadside Operations at Mercedes-Benz USA , sits at the center of that shift, turning service calls, dealership visits and customer data into a single view of loyalty. Chad also walks through the years that shaped him: starting on the phones at a 1990s call center, working through early setbacks with the help of an unlikely mentor, and building the resilience he now brings to leading customer strategy at one of the world's most recognized automotive brands. KEY TAKEAWAYS: 00:00 Pushing a manager who can't give you what you want only makes things worse. 03:48 Asked for one piece of career advice, the answer keeps coming back to resilience. 09:15 A career in contact centers that begins in the late 1990s takes an unexpected turn through a college-era diagnosis of depression. 11:09 One manager's belief turns a bottom-ranked agent into a top performer within six months. 16:00 Being on three antidepressants inside one organization becomes the signal that the environment, not the person, needs to change. 22:15 A decades-old management theory reframes how to read a leader who has stopped being effective. 28:11 The customer service call turns out to hold a form of intelligence that AI is only beginning to surface. Thanks for listening to the “Disruptive Innovators” podcast. If you enjoyed this episode, hit the subscribe button and never miss another insightful conversation. And be sure to leave a review to help get the word out about the Champions of Digital Business. RESOURCES MENTIONED: Mercedes-Benz USA, official U.S. site for vehicles, service and ownership support: https://www.mbusa.com/en/home “The Peter Principle”, the 1969 management book by Laurence J. Peter that Chad returns to when reading dysfunction in corporate hierarchies: https://www.amazon.com/Peter-Principle-Things-Always-Wrong/dp/B000MWDD32     #DisruptiveInnovation #Innovation #DisruptiveTech

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  Episode #145

  Treating Every Patient Complaint as Insight with Claire Marshall of Improving Experiences Ltd

  Sep 13, 202640 minS1

  Most patient experience data never becomes learning. It gets collected, filed, and forgotten, instead of turned into the improvement it was meant to drive. Claire Marshall , Founder of Improving Experiences Ltd, spent three decades inside the NHS closing that gap, and argues most organizations already have everything they need. They just aren't using it. Claire reflects on three decades in the NHS working to improve how patients, families, and unpaid carers experience care. She argues that most organisations already have the data they need to improve; they just aren’t turning it into meaningful insight. She also discusses her new venture, redesigning care pathways around the people who use them, why bringing lived experience into decision-making can change outcomes, and what she hopes will shift in patient experience over the coming years. KEY TAKEAWAYS: 00:00 The question every care pathway should start with. 08:55 Three decades of NHS clinical work and the mindset shift that changes how care is designed. 11:10 Why patients often open up differently to volunteers. 16:39 What daily ED walks taught a chief executive about listening. 18:35 Rethinking who really holds expertise in healthcare. 20:59 The NHS policy that pays people for sharing lived experience. 24:40 Turning collected data into practical, organisation-wide improvement. 29:51 The patient-waiting experience is finally getting policy attention. 31:26 The US-UK blind spot hiding in patient correspondence. 33:04 What complaint data revealed about a surprisingly simple source of frustration. Thanks for listening to the "Disruptive Innovators" podcast. If you enjoyed this episode, hit the subscribe button and never miss another insightful conversation. And be sure to leave a review to help get the word out about the Champions of Digital Business. RESOURCES MENTIONED Improving Experiences Ltd, Claire’s consultancy helping organisations embed experience as a core strategic driver of improvement and culture: Improving Experiences Ltd does not currently have a dedicated public website. Because it is a newly launched startup, professional updates, announcements, and direct contact options are managed through Claire Marshall's LinkedIn Profile [ https://www.linkedin.com/in/claire-marshall-783467b/ ] rather than an official web portal. “Return on Human Experience”, Jason Wolf and Stacy Palmer's Beryl Institute book on eight principles for experience excellence in healthcare, which Claire calls the best she's read on the topic: https://theberylinstitute.org/return-on-human-experience/ NHS England, the organisation where Claire led the National Always Events Programme, a quality improvement initiative focused on ensuring key aspects of patient care: https://www.england.nhs.uk/long-read/minimum-standards-planned-patient-care/ https://www.england.nhs.uk/long-read/quality-strategy-for-nhs-funded-care-in-england/   #DisruptiveInnovation #DisruptiveTech #DigitalBusiness

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  Episode #144

  Why Accomplishment Never Felt Like Enough with Tricia Gray of Aditus Partners

  Aug 31, 202639 minS1

  An executive carries a reputation built on credentials and results. David Wright talks with Tricia Gray, Chief Executive Officer of Aditus Partners, about what leadership actually requires, and turning personal loss into a legacy of storytelling and connection. KEY TAKEAWAYS 00:00 Introduction to Tricia Gray and her journey from personal trauma to executive leadership. 02:28 Tricia introduces Aditus Partners and its mission of bridging strategy and execution in healthcare. 06:21 Tricia recalls the public death of her mother and the decision that shaped her future. 09:49 The drive to change her mother's legacy becomes the spark behind Tricia's education and career. 12:22 Reaching chief operating officer does not deliver the fulfillment Tricia expected. 13:08 Fear of judgment delays the publication of her memoir, “A Lotus Legacy,” for years. 18:04 Tricia explains why today's leaders must share their struggles, not just their successes. 20:42 The biggest leadership lesson Tricia learned has nothing to do with strategy or metrics. 26:17 A difficult conversation with a struggling employee reshapes Tricia's view of leadership. 36:44 Tricia shares the advice she would give her younger self about seeking approval. Thanks for listening to the “Disruptive Innovators” podcast. If you enjoyed this episode, hit the subscribe button and never miss another insightful conversation. And be sure to leave a review to help get the word out about the Champions of Digital Business. RESOURCES MENTIONED Aditus Partners website:  https://aditus-partners.com/   “A Lotus Legacy” (book by Tricia Gray):  https://triciangray.com/   #DisruptiveInnovation #Innovation #DisruptiveTech

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  Episode #143

  Fighting AI-Driven Impersonation Scams in Recruiting with Gary Pikul of Boyden

  Aug 22, 202642 minS1

  Boyden has spent decades building trust as the world's oldest executive search firm. Gary Pikul , its CTO, joins David Wright to break down the AI threat now testing that trust. He unpacks AI-driven impersonation scams in recruiting and the career risks that shaped his path to the C-suite. From a bike-riding analogy to a career-defining early mistake, Gary makes the case for why judgment, not just technology, is what will separate the firms that survive this shift from the ones that don't. KEY TAKEAWAYS 00:00 Introduction to Gary Pikul, CTO of Boyden, and his path from accounting into technology leadership. 02:24 Boyden's global reach and its focus on family-owned and mid-cap client organizations. 05:54 Gary's top career advice: take on the biggest problem in front of you, even without the answer. 10:40 David's honest take on the risk he almost didn't take. 19:13 Gary recalls an early career mistake that taught him to question his own certainty. 26:40 Boyden's AI strategy, tackling FOMO across offices while scaling internal tools. 30:00 AI-powered impersonation scams are eroding trust across the recruiting industry. 33:08 Why today's scam emails look polished, personalized and increasingly convincing. 36:15 The skill AI still can't replace — explained with a bike. 39:33 The advice Gary wishes someone gave him decades ago. Thanks for listening to the “Disruptive Innovators” podcast. If you enjoyed this episode, hit the subscribe button and never miss another insightful conversation. And be sure to leave a review to help get the word out about the Champions of Digital Business. RESOURCES MENTIONED Boyden website: https://www.boyden.com/ #DisruptiveInnovation #DisruptiveTech #DigitalBusiness

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  Episode #142

  Solving the Problem Before the Product with Jessie Gungor of Central and North West London NHS Foundation Trust

  Aug 15, 202652 minS1

  So many digital investments in healthcare fail to solve the problem they were meant to fix. J essie Gungo r , CNIO of Central and North West London NHS Foundation Trust , joins David Wright to explore why, and shares why he believes digital leadership belongs to every member of a care team, not just senior staff. KEY TAKEAWAYS 00:00 Introduction. 02:31 The role of CNIO at Central and North West London NHS Foundation Trust. 04:49 Identify the actual problem before reaching for a digital solution. 11:47 Jessie traces his path from frontline nursing to digital health leadership. 17:34 Why it's never too late to try something new in a career. 20:47 Recognizing and managing imposter syndrome. 34:52 Jessie outlines his vision for building a digitally literate workforce. 38:04 Why digital leadership isn't limited to senior staff. 50:11 Closing advice: take the opportunities in front of you. Thanks for listening to the "Disruptive Innovators" podcast. If you enjoyed this episode, hit the subscribe button and never miss another insightful conversation. And be sure to leave a review to help get the word out about the Champions of Digital Business. RESOURCES MENTIONED Central and North West London NHS Foundation Trust website: https://www.cnwl.nhs.uk/ #DigitalHealth #NHS #NursingLeadership

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