Designing Healthcare that Cares Podcast

Designing Healthcare that Cares is a podcast for leaders who believe healthcare can, and must, be built differently. Hosted by physician, executive coach, speaker, author, and consultant Dr. Laura Suttin, each episode explores how to transform burnout-driven systems into thriving cultures where both people and performance flourish.Through thoughtful conversations with healthcare executives, frontline leaders, and changemakers, along with solo episodes where Dr. Suttin shares practical tools, reflections, and evidence-based strategies, you’ll gain insights that tackle root causes instead of symptoms. You’ll hear stories and insights that show what’s possible when we reimagine healthcare with purpose, connection, empowerment, and joy.If you’re ready to create environments where clinicians feel safe and supported, patients receive better care, and organizations achieve sustainable success, you’re in the right place.Disclaimer -While I am a physician, the information presented in this podc

Designing Healthcare that Cares Podcast is a business podcast hosted by Unknown Host, with 73 episodes on record and a Required Pod Score of 80.

Unknown Host hosts Designing Healthcare that Cares Podcast, a business show with 73 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

• 

  Episode #72

  Mental Health Leadership: Building Stronger Clinicians Through Reflective Training with Megan Fredrick | Ep72

  Oct 4, 202631 min

  What if the missing piece in healthcare education isn't more information, but more practice? Dr. Laura Suttin sits down with Megan Fredrick, to discuss how experiential learning is reshaping healthcare workforce development. Drawing on more than 20 years of behavioral health experience, Megan explains how treating individuals with serious mental illness inspired her mission to build clinicians' confidence alongside their clinical expertise. The conversation explores how the COVID-19 pandemic transformed behavioral healthcare, creating a growing need for professionals who can confidently navigate complex patient interactions, leadership responsibilities, and emotionally challenging situations. Megan explains how Reflective Training bridges this gap through guided practice, role-playing, structured feedback, and self-reflection that help learners develop practical, measurable communication and leadership skills. Laura and Megan also highlight the importance of investing in people beyond traditional training. They discuss how psychological safety, mentorship, continuous coaching, and meaningful professional growth contribute to stronger teams, improved workforce retention, and more effective leaders. This episode offers valuable insights for clinicians, healthcare leaders, educators, and anyone committed to building resilient, people-centered organizations.   Three Actionable Takeaways: Practice, don't just study: True skill development comes through repetition, guided feedback, and real-world application, not simply attending lectures or completing online courses. Lead yourself before leading others: Self-awareness, reflection, emotional regulation, and vulnerability are foundational leadership skills that improve patient care and team performance. Create psychologically safe learning environments: Organizations that encourage coaching, practice, honest feedback, and continuous learning foster greater confidence, stronger engagement, and better workforce retention. About the Show: Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves. About the Guest: Megan Fredrick is the Director of Behavioral Health Services in the Department of Psychiatry and Behavioral Sciences at UT Health San Antonio. With more than 20 years of experience in behavioral health, she specializes in workforce development, clinical program innovation, and evidence-based behavioral healthcare. She oversees specialty outpatient behavioral health programs while leading strategic initiatives that strengthen community partnerships and improve systems of care. Megan also co-founded Reflective Training, an innovative learning platform designed to help healthcare professionals build practical communication and leadership skills through experiential coaching, structured feedback, and reflective practice. Website: reflectivetraining.org   About the Host: Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine. Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares . She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul. When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together. Website: drlaurasuttin.com Instagram: instagram.com/drlaurasuttin LinkedIn: linkedin.com/in/drlaurasuttin Facebook: facebook.com/drlaurasuttinmd Register for the Clinician Leadership Compass course to combat overwhelm and burnout.: www.drlaurasuttin.com/courses   The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

  ListenShow Notes
• 

  Episode #71

  The Business of Medicine: Why Physician Leadership and Financial Fluency Matter | Ep71

  Sep 20, 202636 min

  What happens when physicians understand medicine but not the business systems that determine how healthcare is delivered? Dr. Laura Suttin sits down with Dr. Erica Urquhart, former orthopedic surgeon, physician-scientist, author, and longtime private practice owner, to explore why physicians need greater financial and business fluency. Drawing from more than 20 years in independent orthopedic practice and her executive MBA from Oxford Saïd Business School, Dr. Urquhart shares how her "on-the-job MBA" eventually led her to pursue formal business education and write about the forces transforming American healthcare. The conversation examines why business education should become part of medical training, including coding, reimbursement, financial sustainability, resource stewardship, and understanding how physician productivity is measured. Dr. Urquhart explains why financial literacy is no longer simply a useful skill for physicians, it is increasingly necessary for clinicians who want to understand their value, advocate for themselves, and participate meaningfully in healthcare decision-making. The episode also dives into Dr. Urquhart's book, The Invisible Hand Wielding the Scalpel: The Hidden Cause of America's Healthcare Crisis , which examines how financial pressures, insurance requirements, private practice challenges, and other market forces affect patient access and healthcare delivery. Despite the challenges, Dr. Urquhart believes there is hope, and that physicians and patients have an important role to play in advocating for meaningful healthcare change. Three Actionable Takeaways: Develop financial fluency: Physicians don't need to become accountants, but they should understand reimbursement, coding, accounts receivable, productivity metrics, expenses, and where the money flows within their practice or organization. Financial knowledge gives clinicians greater confidence and a stronger voice in healthcare decisions. Recognize your leadership role: Leadership isn't limited to CEOs, department chairs, or executives. Physicians lead teams, influence patients, guide clinical decisions, and shape their communities. Developing skills in communication, delegation, connection, accountability, and difficult conversations can make physicians more effective leaders. Become an informed healthcare consumer and advocate: Understand your health insurance before you need it. Review your plan benefits, know your deductibles and copays, and understand what your coverage requires. Beyond individual healthcare decisions, stay informed about healthcare policy and communicate with legislators when changes affect patients and clinicians. About the Show: Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves. Dr. Erica Urquhart is a former orthopedic surgeon, physician scientist, author, and healthcare economics advocate. With experience in private practice, medical research, and business education, she brings a unique perspective on healthcare sustainability, financial literacy, physician leadership, and health equity.  She is the author of The Invisible Hand Wielding the Scalpel: The Hidden Cause of America’s Healthcare Crisis . About the Host: Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine. Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares . She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul. When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together. Website: drlaurasuttin.com Instagram: instagram.com/drlaurasuttin LinkedIn: linkedin.com/in/drlaurasuttin Facebook: facebook.com/drlaurasuttinmd Register for the Clinician Leadership Compass course to combat overwhelm and burnout.: www.drlaurasuttin.com/courses     The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

  ListenShow Notes
• 

  Episode #70

  Healthcare Disrupted: How AI, Leadership, and Medical Education Can Transform Care | Ep70

  Sep 6, 202638 min

  What if the biggest opportunities to transform healthcare are hiding in the systems physicians work within every day? Dr. Laura Suttin sits down with Dr. Marschall Runge, former CEO of Michigan Medicine and Dean of the University of Michigan Medical School, to explore the challenges facing physicians and the disruptive ideas that could make healthcare more effective, sustainable, and human-centered. From administrative burden and electronic medical records to physician burnout and primary care shortages, Dr. Runge shares lessons from decades of practicing medicine and leading one of the country's major academic health systems. The conversation explores the promise and limitations of artificial intelligence in healthcare. Dr. Runge discusses ambient AI, AI assistants, pharmacogenomics, and the potential for technology to reduce cognitive fatigue rather than simply increase physician productivity. They also examine why interoperability remains such a persistent problem and why AI must be designed around the needs of patients and physicians, not simply billing, coding, or revenue optimization. Dr. Runge and Dr. Suttin also examine the future of medical education, arguing for more meaningful clinical experiences, greater emphasis on leadership and critical thinking, and less reliance on memorization that may no longer serve modern physicians. They discuss medical homes, federally qualified health centers, primary care, physician wellbeing, and what healthcare can learn from models where clinicians have the time and resources to focus on their mission. Ultimately, this episode is a conversation about disruption with purpose: how physicians, educators, healthcare leaders, and communities can challenge outdated systems and help create a healthcare system that works better for everyone. Three Actionable Takeaways: Use AI to reduce cognitive burden, not simply increase productivity: Look beyond documentation and billing applications. AI can potentially help physicians synthesize complex medical histories, identify medication interactions, recognize care gaps, support clinical reasoning, and give clinicians more time to connect with patients. Rethink what physicians need to learn: Medical education should prioritize critical thinking, clinical reasoning, leadership, communication, resource stewardship, and meaningful patient interaction alongside foundational medical knowledge. Reducing unnecessary memorization could create more room for skills physicians actually need throughout their careers. Design healthcare around the mission of caring: Medical homes, integrated teams, and community-based models can give physicians access to the resources their patients need while reducing administrative friction. Healthcare transformation starts by identifying what isn't working and speaking up about how those systems can improve. About the Show: Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves. About the Guest: Dr. Marschall Runge is a physician-scientist, cardiologist, author, and healthcare leader who served as CEO of Michigan Medicine and Dean of the University of Michigan Medical School. He earned his PhD in molecular biology from Vanderbilt University and his MD from Johns Hopkins University, completing residency at Johns Hopkins and cardiology fellowship at Massachusetts General Hospital. A career-long physician-scientist, Dr. Runge has authored more than 250 publications and holds five healthcare-related patents. He is also a Global Book Awards gold medalist and the author of The Great Healthcare Disruption and the medical thriller Coded to Kill . About the Host: Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine. Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares . She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul. When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together. Website: drlaurasuttin.com Instagram: instagram.com/drlaurasuttin LinkedIn: linkedin.com/in/drlaurasuttin Facebook: facebook.com/drlaurasuttinmd Register for the Clinician Leadership Compass course to combat overwhelm and burnout.: www.drlaurasuttin.com/courses   The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

  ListenShow Notes
• 

  Episode #69

  AI in Healthcare: How Artificial Intelligence Is Improving Patient Care & Reducing Physician Burnout | Dr. Terry Adirim

  Aug 23, 202642 min

  Artificial intelligence is changing healthcare faster than ever, but what does that really mean for clinicians, patients, and the future of medicine? In this insightful episode, Dr. Laura Suttin welcomes Dr. Terry Adirim, for a conversation about the opportunities and realities of AI in healthcare. Drawing on more than three decades of experience in academic medicine, federal leadership, the Department of Defense, Veterans Affairs, and digital health innovation, Dr. Adirim explains how AI can reduce administrative burden, improve clinical workflows, and strengthen, not replace the relationship between clinicians and patients. Together, they discuss: Why ambient AI scribes are transforming clinician documentation Lessons healthcare learned from the rapid expansion of telemedicine during COVID-19 How AI can improve patient access through digital front-door technology The importance of designing technology around clinicians—not billing systems Why patients should become informed healthcare consumers The future of clinical decision support and responsible AI adoption The hidden complexity of navigating insurance, billing, and healthcare costs Dr. Adirim also shares insights from her upcoming book, The Prepared Patient , offering practical advice to help individuals better understand health insurance, advocate for themselves, and confidently navigate an increasingly complex healthcare system. Whether you're a healthcare leader, clinician, policymaker, or patient, this conversation provides a thoughtful look at how technology can improve care while keeping humanity at the center of healthcare. Three Actionable Takeaways: Let AI eliminate administrative burden, not human connection: Use AI-powered documentation, scheduling, and workflow tools to reduce time spent on repetitive tasks so clinicians can focus on meaningful patient interactions instead of computer screens. Become an informed healthcare consumer: Understanding your insurance coverage, medical bills, prior authorizations, and healthcare rights allows you to make better decisions and avoid unnecessary financial surprises. Keep humans in the loop: AI is an incredibly powerful assistant, but clinical judgment, empathy, context, and trust remain essential parts of healthcare that technology cannot replace. About the Show: Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves. About the Guest: Dr. Terry Adirim is a board-certified emergency physician, physician executive, and healthcare leader with more than 30 years of experience in academic medicine, federal health leadership, health policy, and AI in healthcare. She is the author of The Prepared Patient and a recognized expert in digital health, healthcare transformation, and innovation. Connect with Dr. Terry Adirim LinkedIn: https://www.linkedin.com/in/terryadirim Book: , The Prepared Patient: Your Guide to Surviving the Healthcare System About the Host: Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine. Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares . She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul. When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together. Website: drlaurasuttin.com LinkedIn: https://www.linkedin.com/in/laura-suttin-md/ Facebook: https://www.facebook.com/purposefulMD Register for the Clinician Leadership Compass course to combat overwhelm and burnout.: www.thepurposefulmd.com/courses The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

  ListenShow Notes
• 

  Episode #68

  A Surgeon’s Journey Through Loss, Resilience, and Better Leadership | Ep68

  Aug 9, 202628 min

  What if the most powerful leadership skill in medicine isn’t technical excellence, but the courage to be vulnerable? Dr. Laura Suttin welcomes Dr. Daniel Eiferman, tenured professor of surgery at The Ohio State University and author of Cut Open: A Surgeon in Stories of Loss, Resilience, and Growth. Together they explore the hidden gaps in medical training, the isolating impact of complications, and the real tools that help clinicians recover and lead more effectively. Dr. Eiferman shares his own story of a major surgical complication, the negative spiral of the “three P’s” (personalization, pervasiveness, permanence), and how peer support, an inner circle, and self-compassion helped him rebuild. The conversation highlights why vulnerability builds trust faster than anything else and how clinician leaders can create high-functioning teams by modeling humanity instead of perfection. This episode offers powerful insights for any healthcare professional struggling with imposter syndrome, burnout, or the emotional weight of high-stakes medicine. Three Actionable Takeaways: Build an inner circle: Cultivate a small group of trusted peers or mentors who truly have your best interests at heart and are willing to give honest feedback, especially after difficult outcomes. Talk to yourself nicely: When facing complications or mistakes, recognize the “three P’s” (personalization, pervasiveness, permanence) and intentionally reframe your thoughts to focus on learning, growth, and the positive impact you’ve made. Lead with vulnerability: Drop your guard first to build trust. Sharing your own struggles openly creates connection and psychological safety that leads to stronger teams and better patient outcomes. About the Show: Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves. About the Guest: Dr. Daniel Eiferman is a tenured professor of surgery at The Ohio State University, a Castle Connolly Top Doctor, and a practicing trauma and acute care surgeon. Known for his candid teaching style, he helps clinicians build resilience, lead teams, and navigate the emotional realities of high-stakes medicine. He is the author of Cut Open: A Surgeon in Stories of Loss, Resilience, and Growth. He is most proud of his marriage to his wife Alyssa and his relationship with their three children, Julia, Jeffrey, and Abby. Dr. Daniel Eiferman’s Book: Cut Open: A Surgeon in Stories of Loss, Resilience, and Growth Website: https://integritysurgery.org About the Host: Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine. Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares . She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul. When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together. Website: drlaurasuttin.com LinkedIn: https://www.linkedin.com/in/laura-suttin-md/ Facebook: https://www.facebook.com/purposefulMD Register for the Clinician Leadership Compass course to combat overwhelm and burnout.: www.thepurposefulmd.com/courses The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

  ListenShow Notes

Recent guests on Designing Healthcare that Cares Podcast. Study who booked and why before you pitch.

Based on semantic analysis of episode topics and host coverage, this show is a strong guest fit for executives in:

Industry fit is computed by PitchCentric using vector embeddings of the show's episode catalog.