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Hosted by PolyAI · news · EN-US
PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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Signup to Generate a PitchPolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
Deep Learning with PolyAI is hosted by PolyAI. The show has published 108 episodes to date.
Recent episodes include "Why should CX leaders care about MCP?" (20 August 2026, 36 minutes), "Can AI really hear a call the way a person does?" (6 August 2026, 22 minutes), and "Is word error rate just a vanity metric?" (21 July 2026, 29 minutes).
Deep Learning with PolyAI publishes roughly every two weeks, with episodes averaging 30 minutes across 108 episodes.
Booking probability for Deep Learning with PolyAI is 34%, and the host is rated Selective on guests. Deep Learning with PolyAI requires a Pod Score of 80 or higher. Deep Learning with PolyAI's contact route on record: verified email.
The strongest fits for Deep Learning with PolyAI are IT Services & Software Development. Deep Learning with PolyAI has a news audience.
PolyAI hosts Deep Learning with PolyAI, a news podcast with 108 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Deep Learning with PolyAI
When PolyAI built its Builder MCP, one client helped shape it: Vixxo Facility Solutions, one of the largest facilities providers in the US. In this episode, guest host Damian Sasso talks with Vixxo's CTO Derek Neighbors...
Deep Learning with PolyAI
Send us Fan Mail PolyAI just launched Dialog-RSN-1, its first audio-native model, and your host Nikola Mrkšić sat down with its builder, Matt Henderson, to unpack why it’s a game-changer for building voice agents. Most...
Deep Learning with PolyAI
Send us Fan Mail Voice AI vendors love to quote word error rate, usually somewhere around 2 to 3%, as proof their system understands customers. Oliver Shoulson, Agent Design & Engineering Lead at PolyAI, thinks it's one...
Deep Learning with PolyAI
Send us Fan Mail Engineering teams are shrinking. But is that a crisis or an upgrade? In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Helen Greul, PolyAI's new SVP of Engineering, to explore...
Deep Learning with PolyAI
<p>Send us Fan Mail</p><p>Ten minutes to a working AI agent, tested and ready to deploy.</p><p>In this episode of Deep Learning with PolyAI, Frank Ferro sits down with Ruari Phipps, Senior Forward Deployed AI Engineer...
Deep Learning with PolyAI
<p>Send us Fan Mail</p><p>What happens when the ability to build an AI agent is no longer limited to developers?<br/><br/>In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Michael Chen, VP of...
Deep Learning with PolyAI
<p>Send us Fan Mail</p><p>Many AI models today are designed as generalists. But in customer experience, that approach often falls short.</p><p>In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with...
Deep Learning with PolyAI
<p>Send us Fan Mail</p><p>In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Bill Staikos, Founder of Be Customer Led, to unpack why many CX leaders are still on the sidelines of the AI...
Episode #99
<p>Send us Fan Mail</p><p>Customer experience is often measured at the surface. But it’s built behind the scenes.</p><p>In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Sam Stern, who...
Episode #98
<p>Send us Fan Mail</p><p>In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Nate Brown, Head of Education and Enablement at Metric Sherpa and cofounder of CX Accelerator, to discuss how AI...
Episode #97
<p>Send us Fan Mail</p><p>In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Steven Fine, GM of Restaurants at PolyAI, to explore how technology has shaped the customer experience in restaurants...
Episode #96
<p>Send us Fan Mail</p><p>In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Sarah Wright, Vice President of Global Customer Service at ResMed, to talk about what it really takes to...
Episode #95
<p>Send us Fan Mail</p><p>In this episode of Deep Learning with PolyAI, your host Nikola Mrkšić chats with Alex Brown to unpack what happens when AI takes over the administrative work that quietly defines modern...
Episode #94
<p>Send us Fan Mail</p><p>In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Nathan Pearson, GM, Financial Services at PolyAi, to trace the evolution of personalized banking. From branch tellers...
Episode #93
<p>Send us Fan Mail</p><p>AI has become remarkably good at answering questions — but customer experience should go beyond answers. It’s about resolution. Too often, AI fails when customers can’t easily explain what...
Episode #92
<p>Send us Fan Mail</p><p>In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with <b>Dom Nicastro</b>, Editor-in-Chief at Simpler Media Group and longtime journalist covering CX, content, and...
Episode #91
<p>Send us Fan Mail</p><p>Every customer expresses themselves differently, and their choice of language is no exception. So how can brands bridge the gap when customers come to them speaking different...
Episode #90
<p>Send us Fan Mail</p><p>At <b>VOX 2025</b>, one thing was clear: the best brands aren’t just adopting AI — they’re becoming fluent in it.</p><p>In this episode of Deep Learning with PolyAI, <b>Michelle Schroeder</b>...
Episode #89
<p>Send us Fan Mail</p><p>The conversational AI market has exploded: ~650 companies, even more tools, and way too many promises. For business leaders, navigating all this can be paralyzing.<br/><br/>In this episode of...
Episode #88
<p>Send us Fan Mail</p><p>Hello Sugar is one of the fastest-growing service brands in America, with more than 140 locations and counting. From the start, they built a text-first, digital experience that customers loved...
Recent guests on Deep Learning with PolyAI. Study who booked and why before you pitch.
Head of Growth Marketing, H2O/Eulogy/Madball/Agnostic Front
Co-Founder & CEO of PolyAI, Poly AI
graduate of Princeton Seminary, working on PhD in Marriage and Family Therapy, University of Rochester School of Medicine & Dentistry
Senior Vice President of Industry Solutions, Be Customer Led
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