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Hosted by PolyAI · 🇺🇸 US · EN-US · 105 episodes
Established thought leaders with verified media credentials.
PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
PolyAI hosts Deep Learning with PolyAI, a news show with 105 episodes published.
Send us Fan Mail PolyAI just launched Dialog-RSN-1, its first audio-native model, and your host Nikola Mrkšić sat down with its builder, Matt Henderson, to unpack why it’s a game-changer for building voice agents. Most v
Send us Fan Mail Voice AI vendors love to quote word error rate, usually somewhere around 2 to 3%, as proof their system understands customers. Oliver Shoulson, Agent Design & Engineering Lead at PolyAI, thinks it's one
Send us Fan Mail Engineering teams are shrinking. But is that a crisis or an upgrade? In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Helen Greul, PolyAI's new SVP of Engineering, to explore wh
Send us Fan Mail Ten minutes to a working AI agent, tested and ready to deploy. In this episode of Deep Learning with PolyAI, Frank Ferro sits down with Ruari Phipps, Senior Forward Deployed AI Engineer at PolyAI, for a
Send us Fan Mail What happens when the ability to build an AI agent is no longer limited to developers? In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Michael Chen, VP of Strategic Alliances a
Send us Fan Mail Many AI models today are designed as generalists. But in customer experience, that approach often falls short. In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Matt Henderson, V
Send us Fan Mail In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Bill Staikos, Founder of Be Customer Led, to unpack why many CX leaders are still on the sidelines of the AI conversation — and
Send us Fan Mail Customer experience is often measured at the surface. But it’s built behind the scenes. In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Sam Stern, who leads service design
Send us Fan Mail In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Nate Brown, Head of Education and Enablement at Metric Sherpa and cofounder of CX Accelerator, to discuss how AI is reshapi
Send us Fan Mail In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Steven Fine, GM of Restaurants at PolyAI, to explore how technology has shaped the customer experience in restaurants over the p
Send us Fan Mail In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Sarah Wright, Vice President of Global Customer Service at ResMed, to talk about what it really takes to transform healthca
Send us Fan Mail In this episode of Deep Learning with PolyAI, your host Nikola Mrkšić chats with Alex Brown to unpack what happens when AI takes over the administrative work that quietly defines modern healthcare. Inste
Send us Fan Mail In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Nathan Pearson, GM, Financial Services at PolyAi, to trace the evolution of personalized banking. From branch tellers and ATMs t
Send us Fan Mail AI has become remarkably good at answering questions — but customer experience should go beyond answers. It’s about resolution. Too often, AI fails when customers can’t easily explain what they’re seeing
Send us Fan Mail In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Dom Nicastro , Editor-in-Chief at Simpler Media Group and longtime journalist covering CX, content, and enterprise tech. Do
Send us Fan Mail Every customer expresses themselves differently, and their choice of language is no exception. So how can brands bridge the gap when customers come to them speaking different languages? In this episode o
Send us Fan Mail At VOX 2025 , one thing was clear: the best brands aren’t just adopting AI — they’re becoming fluent in it. In this episode of Deep Learning with PolyAI, Michelle Schroeder , CMO of PolyAI, sits down wit
Send us Fan Mail The conversational AI market has exploded: ~650 companies, even more tools, and way too many promises. For business leaders, navigating all this can be paralyzing. In this episode of Deep Learning with P
Send us Fan Mail Hello Sugar is one of the fastest-growing service brands in America, with more than 140 locations and counting. From the start, they built a text-first, digital experience that customers loved. But growt
Send us Fan Mail Large language models are powerful tools — but why do they ramble on and on instead of just getting to the point? In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Oliver Shoulso
Matt Henderson
VP of Research · Oakbridge Insurance
2 appearances on this show
Bill Staikos
Be Customer Led
1 appearance on this show
Nate Brown
Head of Education and Enablement · Paranormal Underground Radio
1 appearance on this show
Steven Fine
professor of Jewish History · Yeshiva University
1 appearance on this show
Sarah Wright
Vice President of Global Customer Service · ResMed
1 appearance on this show
Alex Brown
consultant in business school admissions, course leader in Digital Marketing and Digital Strategy · Exit Stage Left Advisors
1 appearance on this show
Nathan Pearson
psychologist and lead researcher
1 appearance on this show
Adrian Swinscoe
author of Punk CX and Punk XL, customer experience advisor and workshop facilitator
1 appearance on this show
Ruari Phipps
PolyAI
1 appearance on this show
Michael Chen
PolyAI
1 appearance on this show
Sam Stern
1 appearance on this show
Zaccari Scalzi
Cobrowse.io
1 appearance on this show
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Deep Learning with PolyAI is hosted by PolyAI. The show is categorised under news (business) and has published 105 episodes.
Deep Learning with PolyAI has published 105 episodes.
Deep Learning with PolyAI regularly covers news, business, management. It sits in the news category, with a business focus.
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