business
Hosted by The Nest by Concentrix · business · EN
Join us for a sip of CX wisdom – where conversations are rich, questions are simple, and insights are profound. CX Coffee Chat: Brewing a community of CX leaders, one episode at a time.
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Contact path
Verified email
Booking probability
19%
Guest openness
Selective
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Signup to Generate a PitchJoin us for a sip of CX wisdom, where conversations are rich, questions are simple, and insights are profound. CX Coffee Chat: Brewing a community of CX leaders, one episode at a time.
Recent episodes include "E16: Beyond Retention: Epos Now's Playbook for Customer-Centric Growth" (15 July 2026, 26 minutes), "E15: The Trusted Face: How Implementation Shapes Customer Experience at Payhawk" (21 October 2025, 23 minutes), and "E15: The Trusted Face: How Implementation Shapes Customer Experience at Payhawk" (21 October 2025, 23 minutes).
CX Coffee Chat publishes roughly monthly, with episodes averaging 27 minutes across 15 episodes.
Booking probability for CX Coffee Chat is 19%, and the host is rated Selective on guests. CX Coffee Chat requires a Pod Score of 80 or higher. CX Coffee Chat's contact route on record: verified email.
The strongest fits for CX Coffee Chat are Business & Management Consulting. CX Coffee Chat has a business audience.
CX Coffee Chat is a business podcast with 15 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Episode #13
In today’s fast-paced business environment, operational efficiency is crucial for success, especially for scaling companies. As organizations grow, the complexities of operations multiply, making it essential to...
CX Coffee Chat
In this episode of the CX Coffee Chat, host Matthew Kettell speaks with Martin Jürgen Reindl, the Director of Implementation Management at Payhawk. They discuss the evolution of customer experience in the FinTech...
Episode #15
In this episode of the CX Coffee Chat, host Matthew Kettell speaks with Martin Jürgen Reindl, the Director of Implementation Management at Payhawk. They discuss the evolution of customer experience in the FinTech...
Episode #14
In this conversation, Ally, the Director of Customer Success at Yotpo, shares insights into the evolving landscape of customer success, particularly in the e-commerce sector. She discusses the importance of...
Episode #13
In this episode of the CX Coffee Check, host Rob Hamblett interviews Simon Enever, founder and former CEO of Quip, who shares his journey from industrial designer to entrepreneur. Simon discusses the pivotal moments in...
Episode #12
In this episode of CX Coffee Chat, host Dan Marini speaks with Brett Chereskin, COO of Dub, about his journey from military service to the tech industry, the innovative features of Dub's copy trading platform, and the...
Episode #11
In this episode of CX Coffee Chat, host Matthew Kettell speaks with Craig Jackson, Director of Customer Success at Pleo. Craig shares his journey in customer success, the evolution of the role, and the importance of...
CX Coffee Chat
In this episode of the CX Coffee Chat, Matthew Kettell speaks with James Doyle, Director of Operations at Octopus Energy (Octopus Energy Deutschland) about the company's remarkable growth and its commitment to...
Episode #9
In this episode of CX Coffee Chat, host Giovana Dragone speaks with Sara Pettinari, BPO Strategic Lead at Refurbed, about the company's mission to make refurbished products the new normal. They discuss the crucial role...
Episode #8
In this episode of the CX Coffee Chat, host Daniel Guardans speaks with Federico Floridi, Head of Inside Sales at Impress. They discuss Federico's career journey, the dynamics of working in a startup environment, and...
Episode #7
In this episode, we sit down with Rafael Lichtenecker, Director of Operations, Customer Experience, and Risk and Fraud at Nomad. He discusses his journey and responsibilities at the company. He shares key initiatives...
Episode #6
In this episode of CX Coffee Chat, join us as Daniel, EMEA Business Director at The Nest by Concentrix, sits down with Vidya Murali, the innovative Scale-Up Strategy Expert. Vidya, who has led strategic initiatives at...
Episode #5
In this episode of the CX Coffee Chat, we sit down with Jonas Hager, Head of Sales and Customer Success at Carvolution. Jonas shares his journey from studying business administration and working in UX design consultancy...
Episode #4
In this episode of the CX Coffee Chat, Tim, Global Business Director at Concentrix, sits down with Engy Kamal, newly appointed Director of Operations at WorkMotion. Engy shares her journey from being the Head of...
Episode #3
In this episode of CX Coffee Chat, Tim Kirchner interviews Nouran Smogluk, Director of User and Partner Success at Komoot, a navigation and route planning app. They discuss topics such as user retention, brand loyalty...
Episode #2
In this episode, we highlight Linnar Schwarz, COO of Candis, a Berlin-based company specializing in financial process automation. Linnar discusses his evolution from early employee to COO and explores Candis's growth...
Episode #0
In this episode, we explore MAZA's customer experience strategy, focusing on the importance of cultural relevance in conjunction with technological advancements and trust-building initiatives. Laura Morales, MAZA's...
Recent guests on CX Coffee Chat. Study who booked and why before you pitch.
Jefa de Servicio de Estructuras Agrarias y Desarrollo Rural del Gobierno de Canarias, LAJAM Education Foundation
Epos Now
Payhawk
Yotpo
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