Oct 6, 202616 minS1
<p>In this episode we say goodbye to co-host Maria Lallerman and welcome Johanna Blomé, Head of CPO office at Enento/UC, who joins Henrik as the new co-host. Maria shares where she will start now, lessons learned in the...
About this Podcast:
CX Change Makers is a monthly podcast hosted by Maria Lallerman and Henrik Liderfelt, exploring the most important shifts in customer experience, data, and digital trust across the Nordic markets. With expert insights from Netigate, UC & Asiakastieto, and invited industry leaders, each episode cuts through the noise to share real-world cases, emerging trends, and practical perspectives on how to build truly customer-first organizations. This podcast is for leaders and teams who want to move beyond dashboards and reports, close the gap between insight and action, and turn customer understanding into measurable business impact, in a world where trust, transparency, and relevance matter more than ever.
Pitch Analysis
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Contact path
Public web form
Booking probability
34%
Guest openness
Selective
80/100
Required Score
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What is CX change makers about?
CX Change Makers is a monthly podcast hosted by Maria Lallerman and Henrik Liderfelt, exploring the most important shifts in customer experience, data, and digital trust across the Nordic markets.
Who hosts CX change makers?
CX change makers is hosted by Maria Lallerman and Henrik. The show has published 6 episodes to date.
What has CX change makers covered recently?
Recent episodes include "When Customer Voice Meets the Product - Saying goodbye to Maria and Welcoming Johanna." (6 October 2026, 16 minutes), "How do you turn CX into real business value?" (6 October 2026, 26 minutes), and "Future Proofing CX with the Right Technology" (7 July 2026, 31 minutes).
How often does CX change makers publish?
CX change makers publishes roughly monthly, with episodes averaging 23 minutes across 6 episodes.
How hard is it to get booked on CX change makers?
Booking probability for CX change makers is 34%, and the host is rated Selective on guests. CX change makers requires a Pod Score of 80 or higher. CX change makers's contact route on record: public web form.
Who should pitch CX change makers?
The strongest fits for CX change makers are Business & Management Consulting. CX change makers has a business audience.
About the host
Maria Lallerman and Henrik hosts CX change makers, a business podcast with 6 episodes published.
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Recent episodes
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Oct 6, 202626 minS1<p>In this episode of The CX Changemakers, Maria and Henrik welcome their first guest, Elina Stråhlman, CFO of Enento Group, to explore how customer experience can be translated into tangible business value and why...
Jul 7, 202631 minS1<p>In this episode of The CX Changemakers, Maria and Henrik explore why the right technology is a key enabler of great customer experiences, but only when it supports a clear strategy and measurable business...
Episode #3
Building a customer-first culture
Mar 26, 202628 minS1<p>In this episode of The CX Changemakers, Maria and Henrik explore what it really takes to build a customer-first culture, and why strategy alone isn’t enough.</p><p>They unpack the common trap of collecting customer...
Episode #1
Welcome to The CX Changemakers!
Feb 25, 20267 minS1<p>This is the introduction, where Maria and Henrik share the ambition behind this podcast: moving CX beyond scores and dashboards, and turning customer insights into real business value. Because surveys don’t drive...
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Feb 25, 202628 minS1<p>In this episode of The CX Changemakers, Maria and Henrik tackle one of the most critical questions in CX: Why does it actually matter, and where do you begin? </p><p>They challenge the idea that CX starts with...
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