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Hosted by Wyllo · 🇺🇸 US · EN · 7 episodes
Established thought leaders with verified media credentials.
Customer service operators carry the pressure of fraud every day, from polished fake invoices to “item not received” claims that don’t add up.Each episode, Alex Shamir, VP of Data and Risk, and Jordan Shamir, VP of Product, sit down with frontline CX leaders to unpack real fraud stories from the queue, what happened, how it was caught, and what changed after.This channel positions customer support as a core risk function and equips operators to make confident, high-stakes decisions.
Wyllo hosts Customer XO, a business show with 7 episodes published.
Return fraud has evolved and most of it is hiding in places your tools aren't looking. Today's most damaging fraud isn't stolen credit cards. It's customers switching return labels, gaming leaked promo codes, and exploit
Fraud-proof your e-commerce brand before the next scammer strikes. In this episode, hosts Jordan and Alex Shamir sit down with Caraway Home's CX leaders Nancy and Ashley Harris to expose the wildest real-world fraud stor
Customer fraud stories are more common (and more shocking) than you think. In this episode, we break down real customer fraud stories and reveal how brands actually handle them behind the scenes. If you want to understan
Sneaker bots and reseller fraud are reshaping how online product drops work. In this episode, Jordan Shamir and Alex Shamir break down the real chaos behind hype releases with guest P.J. Worsfold. If you have ever wonder
Customer fraud is evolving fast, and today’s most costly customer fraud often hides inside everyday support interactions. In this episode, Jordan and Alex Shamir sit down with Ahna Tillmanns from Monday Swimwear to unpac
Customer fraud is evolving fast, and today’s most costly customer fraud often hides inside everyday support interactions. In this episode, Jordan and Alex Shamir sit down with Taylor Johnson, Director of CX at Nathan Jam
Ecommerce has made buying easier than ever, but it has also made customer expectations relentless. Teams are expected to protect revenue, prevent fraud, reduce refunds, manage returns, and still deliver a seamless experi
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To pitch Customer XO, visit https://podcasters.spotify.com/pod/show/sweet-fish-media9 for contact information, then craft a tight one-paragraph hook that ties your expertise to a gap in their recent business coverage.
Customer XO is hosted by Wyllo. The show is categorised under business and has published 7 episodes.
Customer XO has published 7 episodes.
Customer XO regularly covers business. It sits in the business category.
Customer XO is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
Customer XO hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of Customer XO average 36 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates Customer XO's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
Methodology. Booking Probability™ blends Listen Score, 30-day Virality, open-to-guests detection, and Apple ratings. Data refreshed every 60 minutes. Listen Score and Booking Probability are calculated by PitchCentric. Last enriched 10 days ago.