Customer service operators carry the pressure of fraud every day, from polished fake invoices to “item not received” claims that don’t add up.Each episode, Alex Shamir, VP of Data and Risk, and Jordan Shamir, VP of Product, sit down with frontline CX leaders to unpack real fraud stories from the queue, what happened, how it was caught, and what changed after.This channel positions customer support as a core risk function and equips operators to make confident, high-stakes decisions.
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Contact path
Public web form
Booking probability
26%
Guest openness
Selective
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Signup to Generate a PitchCustomer service operators carry the pressure of fraud every day, from polished fake invoices to “item not received” claims that don’t add up.
Customer XO is hosted by Wyllo. The show has published 7 episodes to date.
Recent episodes include "Your Data Silos Are the Real Fraud Engine" (7 July 2026, 52 minutes), "The Wildest Customer Fraud Stories From a 9-Figure Brand" (15 May 2026, 37 minutes), and "Why “The Customer Is Always Right” Is Dead" (1 May 2026, 36 minutes).
Customer XO publishes roughly every two weeks, with episodes averaging 36 minutes across 7 episodes.
Booking probability for Customer XO is 26%, and the host is rated Selective on guests. Customer XO requires a Pod Score of 80 or higher. Customer XO's contact route on record: public web form.
The strongest fits for Customer XO are Call Centers & Business Support and Business & Management Consulting. Customer XO has a business audience.
Wyllo hosts Customer XO, a business show with 7 episodes published.
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Customer XO
Return fraud has evolved and most of it is hiding in places your tools aren't looking. Today's most damaging fraud isn't stolen credit cards. It's customers switching return labels, gaming leaked promo codes, and...
Customer XO
<p>Fraud-proof your e-commerce brand before the next scammer strikes. In this episode, hosts Jordan and Alex Shamir sit down with Caraway Home's CX leaders Nancy and Ashley Harris to expose the wildest real-world fraud...
Customer XO
<p>Customer fraud stories are more common (and more shocking) than you think. In this episode, we break down real customer fraud stories and reveal how brands actually handle them behind the scenes. If you want to...
Customer XO
<p>Sneaker bots and reseller fraud are reshaping how online product drops work. In this episode, Jordan Shamir and Alex Shamir break down the real chaos behind hype releases with guest P.J. Worsfold. If you have ever...
Customer XO
<p>Customer fraud is evolving fast, and today’s most costly customer fraud often hides inside everyday support interactions. In this episode, Jordan and Alex Shamir sit down with Ahna Tillmanns from Monday Swimwear to...
Customer XO
<p>Customer fraud is evolving fast, and today’s most costly customer fraud often hides inside everyday support interactions. In this episode, Jordan and Alex Shamir sit down with Taylor Johnson, Director of CX at Nathan...
Customer XO
<p>Ecommerce has made buying easier than ever, but it has also made customer expectations relentless. Teams are expected to protect revenue, prevent fraud, reduce refunds, manage returns, and still deliver a seamless...
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