Crossroad Conversations with the Lewis Brothers

Feel the dynamic energy of the Lewis Brothers as they deliver real stories and lessons that keep local businesses on their toes, and share how experiences in the community inspire them to keep on driving.

Crossroad Conversations with the Lewis Brothers is a leisure podcast hosted by Unknown Host, with 95 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Unknown Host hosts Crossroad Conversations with the Lewis Brothers, a leisure show with 95 episodes published.

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  Crossroad Conversations with the Lewis Brothers

  Ep 96 "You Get the Behavior You Pay For"

  Aug 20, 202634 min

  You don't have the team you hired — you have the team you pay for. Somebody in your building is doing exactly what you asked them to do, and it's costing you money. That's not a discipline problem. That's a design problem. This week the Lewis Brothers dig into pay plans: why every business has one whether they admit it or not, why the pay stub always beats the speech, and how paying for units gets you units — including the ones you didn't want. They talk volume vs. gross, speed vs. comeback, closed tickets vs. fixed cars, and the month you won while losing the customer. Plus Two Truths and a Lie on how America actually pays people, and Rapid Fire with all three brothers. Nobody cheated. Everybody followed the plan. That's the point. Presented by Lewis Automotive Group. lewissuperstore.com | crossroadconversationspodcast.com Feel the dynamic energy of the Lewis Brothers as they deliver real stories and lessons that keep local businesses on their toes, and share how experiences in the community inspire them to keep on driving. Check out all our great episodes at CrossroadConversationsPodcast.com !

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  Crossroad Conversations with the Lewis Brothers

  EP 95 " You Fired the Wrong Guy" - guess you should have asked one more question...

  Aug 13, 202657 min

  Ep95 — "You Fired the Wrong Guy" | Guess You Should Have Asked One More Question… The most expensive thing in business isn't a bad decision. It's a fast one. Matt, Shelby, and Taylor Lewis unpack the discipline almost nobody practices: asking one more question before you decide you already have the answer. It costs deals, it costs good people, and it usually happens in under thirty seconds. Three cores this week: The Deal — the question after the answer. Why "your price is too high" is rarely about the price, and why silence is a follow-up question. The Bench — teaching by asking instead of telling. Ask "what would you do?" before you hand over the solution. The fastest answer is usually the most expensive habit. The Discovery — ask before you accuse. Whether it's an employee, a vendor, or a customer, discovery first gives you direction. Assumption first just gives you a decision you'll have to walk back. Plus What's In The Garage at Lewis, two leadership quizzes, and the brothers on the questions they wish they'd asked. Presented by Lewis Automotive Group — 80 years, four generations, Northwest Arkansas. lewissuperstore.com | crossroadconversationspodcast.com Feel the dynamic energy of the Lewis Brothers as they deliver real stories and lessons that keep local businesses on their toes, and share how experiences in the community inspire them to keep on driving. Check out all our great episodes at CrossroadConversationsPodcast.com !

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  Crossroad Conversations with the Lewis Brothers

  Ep94 Every Word Counts...

  Aug 6, 202656 min

  Every word you say as a leader is building something — or breaking it. There's no neutral. This week the Lewis Brothers break down the most underestimated tool in leadership: your words. We cover the self-talk that sets your ceiling, why a leader's offhand comment lands ten times harder than expected, and how the phrases you repeat every day become your team's culture — whether you chose them or not. Plus 80 years of family-business wisdom on the sayings that still shape the way Lewis Automotive runs today. If you lead people, you'll never hear your own words the same way again. crossroadconversationspodcast.com | lewissuperstore.com Feel the dynamic energy of the Lewis Brothers as they deliver real stories and lessons that keep local businesses on their toes, and share how experiences in the community inspire them to keep on driving. Check out all our great episodes at CrossroadConversationsPodcast.com !

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  Crossroad Conversations with the Lewis Brothers

  Ep 93 "The Price of Being the Name on the Building"

  Jul 30, 20261 hour

  When your name is literally on the building, there's no clocking out. Every interaction in town is a reflection of the business — and of the family behind it. In this episode, Matt, Shelby, and Taylor talk openly about the privilege and the pressure of carrying a family name in business. In this episode: Accountability that doesn't clock out — why every customer interaction becomes personal The trust a named business earns that a nameless competitor can't buy The cost: when one bad experience becomes "the Lewises did that to me" Can you ever really go home? Blurred lines between family life and the business Drawing boundaries — and why some owners don't want to separate the two at all When the name takes a hit: bad reviews, rumors, and damage control that's personal Owning a mistake as the family vs. defending it as the company Rebuilding trust that took generations to earn and a moment to shake Feel the dynamic energy of the Lewis Brothers as they deliver real stories and lessons that keep local businesses on their toes, and share how experiences in the community inspire them to keep on driving. Check out all our great episodes at CrossroadConversationsPodcast.com !

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  Crossroad Conversations with the Lewis Brothers

  EP 92 "They Bought Once — Now What? The Retention Machine"

  Jul 23, 202654 min

  They Bought Once — Now What? The Retention Machine | Crossroad Conversations Ep. 92 Anybody can sell a car once. An 80-year, four-generation business runs on repeat families — not first-timers. In this episode, Matt, Shelby, and Taylor break down the systems, moments, and mindset that decide whether a customer comes back or drifts down the road. It costs roughly 5x more to win a new customer than to keep one you already have — so why do most businesses pour everything into the sale and ignore what happens after? The Lewis brothers dig into the retention machine: where customers slip through the cracks, why the service drive matters more than the showroom, and how to win back the ones you almost lost. In this episode: ► The Handoff Is Where You Lose Them — the sales-to-service leak nobody watches ► The Service Drive Is the Real Showroom — how an oil change sells the next truck ► Win It Back — turning a botched repair into a raving fan ► Why the complainer is a gift, and the quiet one who leaves is the danger ► When a win-back is worth it — and when to let them move on Whether you run a dealership, a small business, or any operation that depends on customers coming back, this one's about building loyalty on purpose. Shop & connect: https://www.lewissuperstore.com ️ More episodes: https://www.crossroadconversationspodcast.com OR https://www.youtube.com/@CrossroadConversationsPod #CrossroadConversations #CustomerRetention #SmallBusiness #Leadershi Feel the dynamic energy of the Lewis Brothers as they deliver real stories and lessons that keep local businesses on their toes, and share how experiences in the community inspire them to keep on driving. Check out all our great episodes at CrossroadConversationsPodcast.com !

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