CRM Soundbytes

CRM Soundbytes is a micro-podcast where CRM and retention experts share quick, powerful insights on what actually drives growth. From boosting retention and LTV to using AI in email marketing, each episode delivers practical ideas you can apply right away—in just a few minutes. I’m your host, Catherine Quiambao. I’ve spent more than 20 years in marketing, starting in brand marketing and communications, and more recently focusing on email marketing, CRM, and customer retention. I started this podcast because some of the best insights in marketing don’t need a 60-minute interview. Sometimes all you need are a few sharp ideas from people doing great work in the field. Three questions. One expert. Let’s jump in.

CRM Soundbytes is a business podcast hosted by Catherine Quiambao, with 0 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Catherine Quiambao hosts CRM Soundbytes, a business show with 0 episodes published.

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  Episode #7

  07. Eldar Galiev: The Loyalty Loop That Turns Customers into Raving Fans

  May 5, 20263 minS1

  <p>Loyalty isn't built with discounts, it's built with the right incentives, the right timing, and a strategy that actually treats customers differently.</p><p>In this episode of CRM Soundbytes, Cath Quiambao sits down with Eldar Galiev, Founder & CEO of Growave, a platform that's helped over 14,000 Shopify merchants turn customer loyalty into real revenue, to break down what actually keeps customers coming back.</p><p>Three practical insights you'll take away:</p>Why generic discounts don't build loyalty and what a proper loyalty loop actually looks likeHow to nail post-purchase: the timing, flows, and personalized follow-ups that drive repeat...

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  Episode #6

  06. Georgie Carter: The First 14 Days Determines Your Retention Success

  Apr 29, 20263 minS1

  <p>Most brands are over-complicating retention and under-investing in the moments that actually matter. In this CRM Soundbyte, Georgie Carter, the founder of PEPPED, a lifecycle marketing agency for DTC health and wellness brands, breaks down the three moves she makes first when a client needs to boost retention and LTV fast.</p>Why the first 7–14 days after purchase are where retention is won or lost—and what most brands get wrongHow to make your flows actually work (not just exist) so they drive revenue in the background without constant campaign pushingWhere AI fits into a real CRM workflow and how...

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  Episode #5

  05. Noah Rietdorf: Retention Isn’t Magic—It’s Data

  Apr 18, 20264 minS1

  <p>Retention isn’t something you “turn on.” It’s something you earn—with the right data, timing, and strategy.</p><p>In this episode of CRM Soundbytes, Cath Quiambao sits down with Noah Rietdorf, Founder & CEO of A-Mail, to break down what actually moves the needle when it comes to retention and lifetime value.</p><p>No fluff—just three practical insights:</p>Why most brands focus on retention too early (and what to do instead)How to use your own customer data to unlock smarter post-purchase journeysWhere AI fits into your workflow—and where it absolutely doesn’t<p>Plus, Noah sha...

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  CRM Soundbytes

  04. Julee Foster: Smarter Segmentation is Key to Retention

  Apr 3, 20262 minS0

  <p>In this episode of <b>CRM Soundbytes</b>, Julee Foster, founder of That Email Chick, breaks down the <b>three most effective ways to boost retention and lifetime value—fast</b>.</p><p>From optimizing high-intent moments to building smarter segmentation and mapping the real customer journey, Julee shares a clear, actionable framework for turning CRM into a true growth driver.</p><p>If you’re still focused on campaigns over lifecycle, this episode is your wake-up call.</p><p><b>What You’ll Learn</b></p> The <b>3 highest-impact moves</b> to improve retention and LTV quickly  How to identi...

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  Episode #3

  03. Lauren Meyer: The Importance of Inbox Visibility for Retention

  Mar 26, 20266 minS1

  <p>Email deliverability isn’t just a technical problem, it’s the backbone of retention.</p><p>In this episode, Lauren Mayer, email deliverability expert and Founder of Send it Right, breaks down what actually determines whether your emails get seen and why most marketers are focusing on the wrong levers.</p><p>From protecting your sender reputation to aligning email frequency with real subscriber behavior, Lauren walks through the fundamentals that are often overlooked but have the biggest impact. She also offers a refreshing take on AI in email marketing—not as a shortcut for content, but as a tool t...

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