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Hosted by Brittany Hodak · EN-US · 63 episodes
Established thought leaders with verified media credentials.
In today's business environment, experience is everything. It’s the number-one way to differentiate yourself from your competitors and create customers for life. But, the inverse is also true. Everything is experience. Every interaction — even the small ones — can determine whether or not customers come back and what they tell their friends. The Creating Superfans podcast is a fun, entertaining crash course in turning customer experience into your superpower... no capes required! Each week, author and speaker Brittany Hodak spotlights brands she loves and interviews some of the most brilliant minds in business today. At the end of every episode, you’ll have a list of new ideas to turn your customers and employees into loyal, raving superfans.
Brittany Hodak hosts Creating Superfans, a business show with 63 episodes published.
What if your customers are telling you exactly how to improve your business... and you've never heard a word of it? In this episode of Creating Superfans , Brittany sits down with Kevin Farley, Chief Customer Officer at
What if the reason your customer experience strategy isn't working... is simply because nobody can remember it? The best processes in the world don't matter if your team can't recall them when a customer is standing righ
What does it take to create an experience that makes kids beg to come back—and turns parents into superfans? In this episode of Creating Superfans , I sit down with Ed Kim, Vice President of Education & Training at Code
In this solo episode of Creating Superfans , Brittany challenges you to see the world through a different lens. A confusing website? Yep, that's experience. A parking lot that's too dark? That's experience. A dressing ro
What if gifting could be as easy as sending a gift card—but infinitely more joyful and personal? In this episode, I'm joined by Elisabeth Vezzani, co-founder of Sugarwish, to talk about how a conversation on the sideline
How do I travel 70+ times a year, raise two young kids, and still stay sane? After more than a year away, I'm excited to kick off Season 4 of Creating Superfans with a behind-the-scenes look at one of the questions I get
I’ve been collecting your questions all season long for this special Q&A season three finale! In this episode, my second-in-command, Alix Steinberg, joins me to ask all your burning questions. Here’s a sneak peek at some
I always say that how you exit an employee from your organization is just as important as how you onboard them. In this episode of the Creating Superfans podcast, I sit down with Robert Glazer, award-winning entrepreneur
In this episode of the Creating Superfans podcast, I sit down with Bob Kaufman, president of international at Xponential Fitness, to dive into the art of global franchising. Bob shares fascinating stories from his career
The holiday season is the perfect time to turn one-time shoppers into lifelong superfans, but it takes intentionality. In this episode, I’m sharing the three biggest mistakes businesses make during Black Friday and beyon
In this episode of the Creating Superfans podcast, I dive into the third pillar of my SUPER Model framework: Personalization. I explore the powerful impact personalization has on the customer experience, emphasizing the
I’m delighted to welcome Dr. Joseph Michelli to the Creating Superfans podcast! He’s an organizational consultant, the author of nine bestselling business books, and an internationally renowned customer experience speake
In this episode of the Creating Superfans podcast, I sit down with Steve Pratt, author of Earn It: Unconventional Strategies for Brave Marketers . He is also the co-founder of the world's first branded podcast agency, Pa
If you've listened to this podcast before, you know that I constantly say "If your customers aren't telling their friends about you, you're in trouble." So in today's episode, let's actually talk about HOW to get your cu
I’m excited to share a conversation with a truly inspiring entrepreneur. Joining us this week is Rhea Lana Riner, the founder and CEO of Rhea Lana's Children's Consignment—an award-winning franchise with over 125 locatio
This episode is a treat for me because I get to talk to someone that I'm truly a SUPERFAN of! I’m chatting with Gary Arndt, the host and solo mastermind behind the wildly successful Everything, Everywhere, Daily podcast.
Identifying the right members to join your team is a critical part of building a SUPER brand. Whether it’s because of a desire to fill open positions quickly or just a lack of due diligence in the hiring process, too man
I often say that, if people leave most of their interactions with you feeling better than they felt before the interaction started, you’ll build a reputation as someone people want to be around, or somebody they want to
What’s the number one thing customers want from a business? More often than not, it’s convenience. If you want to make money, make things easy. In this episode of the Creating Superfans podcast, I’m joined by David Avrin
It’s been TEN years since I filmed my episode of Shark Tank! In this episode of the Creating Superfans podcast, I’m taking you on a trip down memory lane, sharing what it was like to audition for, prepare for, and film t
Elisabeth Vezzani
Sugarwish
1 appearance on this show
Bob Kaufman
Xponential Fitness
1 appearance on this show
David Wachs
Handwrytten
2 appearances on this show
Steve Pratt
Pacific Content
1 appearance on this show
Rhea Lana Riner
Rhea Lana's Children's Consignment
1 appearance on this show
Mo Bunnell
Bunnell Idea Group
1 appearance on this show
Shama Hyder
Zen Media
1 appearance on this show
Dan Michaeli
Glia
1 appearance on this show
Scott Harris
Experience.com
1 appearance on this show
Andy Cockburn
Mention Me
1 appearance on this show
James Shaw
Inspire Collective
1 appearance on this show
Emily Yahr
The Washington Post
1 appearance on this show
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Creating Superfans is hosted by Brittany Hodak. The show is categorised under business (marketing) and has published 63 episodes.
Creating Superfans has published 63 episodes.
Creating Superfans regularly covers business, marketing, entrepreneurship. It sits in the business category, with a marketing focus.
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Episodes of Creating Superfans average 32 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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