business
Hosted by Lee Cockerell · business · EN
Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Contact path
Verified email
Booking probability
39%
Guest openness
Selective
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Signup to Generate a PitchLee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
Creating Disney Magic is hosted by Lee Cockerell. The show has published 631 episodes to date.
Recent episodes include "Avoid an Us Versus Them Mentality" (27 October 2026, 15 minutes), "Pay Attention to Everything" (20 October 2026, 14 minutes), and "Host Your Own Mastermind" (13 October 2026, 16 minutes).
Creating Disney Magic publishes roughly weekly, with episodes averaging 16 minutes across 631 episodes.
Booking probability for Creating Disney Magic is 39%, and the host is rated Selective on guests. Creating Disney Magic requires a Pod Score of 80 or higher. Creating Disney Magic's contact route on record: verified email.
The strongest fits for Creating Disney Magic are Business & Management Consulting. Creating Disney Magic has a business audience.
Lee Cockerell hosts Creating Disney Magic, a business podcast with 631 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Episode #160
"Employees will do what you want if you have the guts to tell them what you want." Episode Chapters [01:36] When Locations Become Rivals [02:22] Setting Clear Expectations for Teamwork [04:00] Protecting a Consistent...
Episode #606
"When you know more, you'll see more, you'll do more, and you'll be able to execute better." Read Lee's blog for more from this episode. Episode Chapters [00:53] Why the Little Details Matter [02:21] Learning High...
Episode #627
"People have experience and exposure that you don't have and could learn a lot from." Episode Chapters [01:00] Why masterminds work across industries [02:16] Solving problems through different perspectives [04:10]...
Episode #625
"You'll never know what your team knows unless you ask them." Episode Chapters [01:06] What It Means to Do Your Homework [02:50] Relying on Your Team's Expertise [05:04] Asking Why Before Making a Decision [07:38]...
Episode #624
"When you give people straightforward feedback, you're preparing them for the future." Episode Chapters [00:00:43] What Leaders Are Asking Lee [00:04:00] Why Being Candid Saves Time [00:06:36] The Cost of Avoiding...
Episode #622
"What seems insignificant to you may carry tremendous meaning for your customer." Episode Chapters [00:01:27] Honoring Heritage Without Staying the Same [00:03:54] Protecting What Customers Value [00:06:23] Knowing When...
Episode #621
"The customer doesn't care about who did what. They want it to be right." Episode Chapters [00:01:41] Can Operations Deliver What Marketing Promises? [00:04:21] Keeping the Frontline Informed [00:06:52] Creating One...
Episode #620
"If somebody tells you something needs fixed and you don't do something about it, then you really lose credibility very quickly." Episode Chapters [00:01:19] When a Small Problem Becomes Serious [00:04:24] Acting...
Episode #619
"Be the leader that steps up and narrows the odds of something happening." Episode Chapters [00:02:36] Taking a Leadership Position on Safety [00:04:53] Preparing Before a Crisis Happens [00:06:48] Why Safety Must Be...
Episode #618
"If you know something, you ought to be teaching it to others." Episode Chapters [00:01:36] When People Consider You a Role Model [00:03:23] Why Helping Others Changes You Too [00:07:20] Becoming the Person People...
Creating Disney Magic
"Great people with a great attitude will always get noticed." Episode Chapters [00:00:58] Speaking to Disney College Program participants [00:03:16] Advice for landing your first career opportunity [00:05:18] Why Disney...
Episode #616
"The problem you see is often three steps away from the real problem." Episode Chapters [00:01:52] Why Every Leader Should Walk the Front Line [00:03:19] What You Learn by Being Present Every Day [00:08:25] Removing...
Episode #615
"If you want great customer service, you need to start by defining what great looks like." Episode Chapters [00:01:12] A Customer Service Challenge in Local Government [00:03:01] Creating Standards for Every Customer...
Episode #614
"Don't hire someone just to fill a position. Hire the right person for the long haul." Episode Chapters [00:01:35] Looking Beyond Retention Rates [00:03:02] Why Great Employees Always Have Options [00:07:59] How Disney...
Episode #613
"Curiosity grows when you expose yourself to new experiences." Episode Chapters [00:05:18] Keeping Kids Curious in an AI World [00:07:37] Using AI to Enhance, Not Replace, Learning [00:09:05] Why Experience Matters More...
Episode #612
"Everything is hard until it becomes a habit." Episode Chapters [00:01:25] Why Most Training Never Changes Behavior [00:03:27] Turning Learning into Daily Action [00:05:17] Tackling the Hard Things You've Been Avoiding...
Episode #611
"The goal is not to win the argument. The goal is to keep the customer." Episode Chapters [01:00] Why Service Recovery Creates Loyalty [03:13] Empowering Employees to Solve Problems Fast [05:32] Service Recovery in Call...
Episode #608
"If you're not getting exposed to those new thoughts or new ideas, then you're not effectively advancing the way you're serving." Episode Chapters [00:01:25] Does Self-Confidence Affect Customer Service? [00:03:26] Why...
Episode #607
"Anxiety grows when we avoid the hard things." Episode Chapters [02:34] Why Anxiety Continues to Affect So Many People [04:48] Recognizing Anxiety Instead of Explaining It Away [07:35] How Modern Life Creates Constant...
Episode #605
"The most important lever you can pull as a leader is hiring the right people." Episode Chapters [03:29] Why Hiring Right Solves Most Leadership Problems [06:17] Looking Beyond the Resume [10:33] Setting Clear...
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