Connected Conversations

The Connected Conversations podcast features real conversations with hotel leaders who are sharing bright ideas and effective solutions. You’re a part of our unique community of Crowne Plaza hotel leaders from around the world. The goal of this podcast is simple: We’re making our community stronger...and more connected. In the show, we’re sharing our experiences and best practices, because we have so much in common, and we can all learn from each other.

Connected Conversations is a education podcast hosted by Crowne Plaza, with 12 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Crowne Plaza hosts Connected Conversations, a education show with 12 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #12

  Ep. 12: Premium Service Delivery

  May 12, 202622 minS2

  <p>Description</p> <p>Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) and Amr Awad, General Manager at Crowne Plaza® Moncton Downtown in New Brunswick, Canada as well as Ken Knight, General Manager at Crowne Plaza® Knoxville Downtown University in Tennessee. They discuss exceptional service delivery and how to preserve the essence of human-centered service while still continuing to innovate.<br><br>Meet Your Host & Guest </p> <p>Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for...

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  Episode #11

  Episode 11: Female Leaders in Hospitality

  Mar 9, 202632 minS2

  <p>Description</p> <p>Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) and Sandra Dias, Director General at Crowne Plaza® Madrid as well as Yvonne Hyde, Regional Operations Manager, Crowne Plaza®  East Midlands Airport, as they discuss cultivating a culture that delivers premium experience at their hotels.<br><br>Meet Your Host & Guest </p> <p>Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipping the Crowne Plaza® community of colleagues.</p> <p>Want to connect with S...

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  Episode #10

  Ep. 10: Creative Problem Handling

  Oct 30, 202524 minS1

  <p>Description</p><p>Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) and Maurice Janssen, GM of the Crowne Plaza® Budapest as they discuss Creative Problem Handling and what that looks like in their hotels.</p><p>Resources: </p><p>IHG Problem Handling </p><p>Course ID# IHG056045<br /><br />Meet Your Host & Guest </p><p>Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipping the Crowne Plaza® community of colleagues.</p><p><br />Want to con...

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  Episode #9

  Ep. 9: How to Improve Recruiting, Hiring, and Retention

  Oct 23, 202529 minS1

  <p>Description</p><p>Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) as she discusses best practices related to recruiting, hiring, and retaining talent with Nic DiLillo, Vice President of Hospitality Relations Playhouse Square & Crowne Plaza Cleveland, OH, Christo Botha, GM Crowne Plaza® Belfast, and Kevin Hill, GM Crowne Plaza® Atlanta NE - Norcross.</p><p>Resources: </p>People Tools  <p>Meet the Host & Guests: </p><p>Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipp...

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  Episode #8

  Ep. 8: Loyalty and Enrollments

  Oct 16, 202517 minS1

  <p>Description</p><p>Join Kristin Klebanov, Vice President of Loyalty Strategy & Performance at IHG, Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas), and Raffi Torikian, General Manager at Crowne Plaza® Dubai Marina as they discuss Loyalty, Enrollments and what that means for employees and guests. <br /><br />Resources:<br /><br />Link for the IHG One Rewards App <br /><br />Loyalty Training & Training Resources <br /><br />Loyalty Quick Links & Contact Information <br /><br /><br />Meet Your Host & Guests:  <br />Host: Kristin Klebanov has been with IHG Hotels & Resorts for almost 10 years and offers a specif...

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