Community Conversations

Quick conversations with global online community, collaboration, and change management professionals.

Community Conversations is a business podcast hosted by Unknown Host, with 10 episodes on record and a Required Pod Score of 80.

Unknown Host hosts Community Conversations, a business show with 10 episodes published.

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  Community Conversations

  User Engagement in Support Communities

  Dec 13, 202423 minS0

  <p >Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.</p> <p>Episode #103 features Marissa Rogers, Principal Knowledge Management Specialist at Pegasystems.</p> <p>Hosts Jim Storer and Shannon Abram chat with Marissa about the Pegasystems support community, and their challenges converting customers who prefer traditional support channels (calls/tickets) to access self-support options first.</p> <p>Marissa also shares exciting developments in the community, including personalized email notifications for stalled posts to encourage responses and a new feedback module for documentation. She also offers advice for community professionals wor...

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  Community Conversations

  Automation and AI in Online Communities

  Nov 14, 202423 minS0

  <p >Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.</p> <p>Episode #102 features Jessica Langston the Senior Director, Community at Autodesk.</p> <p>Hosts Jim Storer and Shannon Abram chat with Jessica about the ways automation and AI can benefit online community programs, including language translations and localization, filtering and analyzing community data and automating repetitive tasks.</p> <p>Jessica offers advice for managing mature communities and the importance of co-designing with community members.</p> <h2 >Listen to Automation and AI in Online Communities</h2> <p > More Community Pod...

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  Community Conversations

  Authentic Engagement in Online Communities

  May 23, 202429 minS0

  <p>Episode #101 features Penny Schnarrs, Director of Community Relations and Strategy at the Association of American Medical Colleges (AAMC).</p> <p>Hosts Jim Storer and Shannon Abram chat with Penny about community building and virtual engagement with a medical organization. She shares strategies for authentic engagement in online communities, and highlights the need for innovation and connection beyond in-person meetings.</p> <h2 >Listen to Penny Schnarrs on Authentic Engagement in Online Communities</h2> <h2 >About Penny Schnarrs</h2> <p>Penny Schnarrs is the Director of Community Relations and Strategy at the American Association of Medical Colleges. She is also part-time f...

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  Community Conversations

  The Intersection of Learning and Communities

  May 9, 202425 minS0

  <h3 >Drum roll please! We’ve officially hit triple digits! Today, we’re celebrating a major milestone – the 100th episode of the Community Conversations podcast!</h3> <p>It’s hard to believe it’s been 15 years since we embarked on this podcasting journey together. From the very first episode, in 2009 (with Keith Burtis from Best Buy!), we’ve strived to bring you engaging conversation with innovative community professionals.The podcast has gone through some changes in the past 15 years (who hasn’t?) changing name from TheCR Quick Chat to Conversations with Community Managers to the current title, Community Conversations. </p> <p>Looking back...

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  Community Conversations

  Community Building for Associations

  Apr 23, 202432 minS0

  <p>Episode #99 of Community Conversations features Catherine Hackney, an online community consultant specializing in association member communities with Confident Communities Consulting. Catherine discusses the importance of online communities for associations and non-profits. </p> <p>Catherine shares best practices for engaging association members, getting executive buy-in and making data-driven decisions.</p> <p>Highlights include:</p> Community building and platform usage for associations and non-profits. Engaging associations and communities through volunteerism, purpose statements, and awareness. Importance of online community for associations, with a focus on executive buy-in and data-driven decision-making. Managing Association communities, moderation, and decision-making. Simplifying and optimizing community engagement for a...

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