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Hosted by Comms Coach · 🇺🇸 US · EN-US · 17 episodes
Established thought leaders with verified media credentials.
Welcome to Comms Coach, the podcast that delves deep into the world of training and quality assurance for 9-1-1. Your host, Lori Henricksen, is a veteran in the field with more than 30 years experience as a dispatcher, trainer and high school teacher who started one of the country's first 9-1-1 Dispatch programs for High School students in Las Vegas, Nevada. In each episode, a lineup of expert guests dive into the critical aspects of emergency communications training, quality assurance and improvement. They share valuable insights, techniques, and best practices to help today's trainers and the next generation of unsung heroes. So whether you're an experienced dispatcher, leader, trainer or simply curious about how to set up and run training or QA programs in your center or school, get ready to embark on a journey of knowledge, growth, and inspiration. This is Comms Coach, building the strength behind every call.
Comms Coach hosts Comms Coach Podcast, a education show with 17 episodes published.
What does it actually take to go from student to supervisor in the 9-1-1 industry? In this episode of the CommsCoach Podcast, host Lori Henricksen sits down with Lily Uranga, a fire communications supervisor whose career
Most people think they understand 911. They know someone picks up. What they don't know is everything that happens in the seconds after—and that gap, it turns out, costs more than anyone realizes. In this special episode
What if you could hand a high schooler a headset, put them in a simulated 911 center, and watch the moment they realize this job is nothing like they imagined? In this episode, host Lori Henricksen sits down with Teresa
Pizza parties and themed dress-up days aren't a wellness program. And in this episode, host Lori Henricksen sits down with Tipi Brookins—Chief of Public Safety Engagement at GovWorks and former Chief of Staff at DC 911—t
Most 911 centers never think about branding. Whitney Moore thinks that's a mistake—and this episode might just change your mind too. Host Lori Henricksen sits down with the Communications Manager at Northwest Emergency C
What if the 911 dispatcher who takes your call tomorrow started learning the job in high school? In this episode, host Lori Henricksen sits down with Eric Guerrero—a professional 911 dispatcher and former student in one
Someone told Jessica Lindley she couldn't be a 911 dispatcher. She's been proving them wrong ever since. In this episode, host Lori Henricksen sits down with Jessica—a working dispatcher and a professional with a disabil
What does it actually cost a 911 center when the culture is toxic—and who's responsible for fixing it? In this episode, host Lori Henricksen sits down with Steve Sutton, a public safety professional with over 30 years ac
What if the secret to better 911 training didn't require a bigger budget—just a little more creativity and a genuine commitment to doing the job well? In this episode, host Lori Henricksen sits down with Kimberly Gouvea,
What happens when the person trained to help everyone else in crisis has been quietly falling apart themselves—and what does it take to come back from that? In this episode, host Lori Henricksen sits down with Cassie Sex
What does it look like to chase excellence in a 911 center without letting the pursuit of perfection get in the way? In this episode, host Lori Henricksen sits down with Erika Lakey—veteran dispatcher, trainer, and co-fo
What separates a 911 center that's just getting by from one that's genuinely excellent—and how do you close that gap? In this episode, host Lori Henricksen sits down with Samantha Hawkins, a nationally recognized 911 tra
What happens to the people who take the hardest calls—and who's there for them when the headset comes off? In this episode, host Lori Henricksen sits down with Tina DeCola, Communications Supervisor with Las Vegas Fire &
What does it actually mean to be a great CTO—and why does it matter so much more than most people realize? In this episode, host Lori Henricksen sits down with Kris Nichols, a seasoned Communications Training Officer wit
How did someone "accidentally" fall into 911 dispatch and end up becoming one of its most passionate advocates for professional development? In this episode, host Lori Henricksen sits down with Halcyon Frank, Director of
What does it really take to excel behind the headset—and what does it take to build a team of people who can? In this episode, host Lori Henricksen sits down with Wendy Lotman, Fire Communications Chief at Las Vegas Fire
Dr. Kris Nichols
Communications Training Officer · New River Valley 911 Authority
1 appearance on this show
Tipi Brookins
GovWorks
2 appearances on this show
Teresa Burgamy
Fresno County Sheriff's
1 appearance on this show
Whitney Moore
Northwest Emergency Communications Center
1 appearance on this show
Cassie Sexton
law enforcement
1 appearance on this show
Erika Lakey
Those 911 Girls
1 appearance on this show
Samantha Hawkins
Motivations
1 appearance on this show
Tina DeCola
Las Vegas Fire & Rescue
1 appearance on this show
Kris Nichols
New River Valley 911 Authority
1 appearance on this show
Halcyon Frank
Denise Amber Lee Foundation
1 appearance on this show
Wendy Lotman
Las Vegas Fire & Rescue
1 appearance on this show
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Comms Coach Podcast is hosted by Comms Coach. The show is categorised under education (self improvement) and has published 17 episodes.
Comms Coach Podcast has published 17 episodes.
Comms Coach Podcast regularly covers education, self improvement. It sits in the education category, with a self improvement focus.
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Episodes of Comms Coach Podcast average 38 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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