Hosted by Jo Rogers · 🇺🇸 US · EN · 24 episodes
Established thought leaders with verified media credentials.
Client Success Matters is a podcast dedicated to helping agencies ensure the retention and growth of their clients and business. Pulling on over 20 years of experience, plus interviews with relevant subject matter experts, I will provide strategic insights into how you can transform your working relationship with your clients and turn them from satisfied clients, to loyal clients.LinkedIn - https://www.linkedin.com/in/jorogers-marketing-consultant/Instagram - Customer.Success.Matters
Jo Rogers hosts Client Success Matters, a business show with 24 episodes published.
Welcome back to Client Success Matters the podcast that dives deep into what it really takes to build brilliant client relationships and grow thriving agencies. In this episode, I’m joined by Claire Richardson-Critcher,
In this episode of Client Success Matters, Jo is joined by Stephanie Brown, Founder of On Point Marketing, to tackle a hotly debated topic in the agency world: awards. Are they really worth the time, money, and energy or
More agencies are turning to freelancers to stay flexible, but let’s be honest, it isn’t always smooth sailing. In this episode, I sit down with freelance copywriter Jonathan Wilcox to explore what makes (and breaks) the
In this episode of Beyond the Bonus, I’m joined by the brilliant Gemma Hood someone I only met recently but quickly realised we’ve been orbiting the same world for years! We dive into a hot topic in agency land: bonuses
In this episode, we’re joined by Claire Quansah, founder of Quansah Consulting, agency operations expert, and all-around fixer—to talk about a topic that divides opinions in agency land: timesheets. With 18 years of expe
In this episode, I’m joined by Jonathan Leafe, a growth consultant who helps agency owners build better businesses and find financial freedom. We dive into the tricky growth stage between 10 and 25 employees — what Jonat
Procurement is one of the biggest pain points for agencies - often seen as a cost-cutting machine that makes winning and growing client relationships even harder. But what if you could work with procurement, not against
In this episode, I sit down with award-winning marketing leader and fractional CMO, John Lyons, who brings over 25 years of experience working with global brands like The LEGO Group, Deutsche Bank, and Manchester United.
In this conversation, Jo Rogers speaks with Lucy Knox, founder of Alpha Alae, about the critical role of financial acumen in client services within agencies. They discuss the importance of training client services teams
In this conversation, Jo Rogers speaks with Bella Hegarty, Director of Client Experience & Operations and Kev Milnes, Founder of Liberandum about the importance of mental health and stress management for agency founders.
Today's episode is packed full of insights from Andrew O'Sullivan, Creative Director at Transmission on how to build a seamless briefing process. From how to start the process of changing the briefs, what to include, to
On today's episode of Client Success Matters podcast I have with me Carla Leighton, Senior Marketing Manager, Fujitsu who moved over to Texas, USA at the beginning of this year. Carla shares her insights on transitioning
On today's episode I was joined by Rosie Barker, Head of Client Services at Footprint Digital They are doing some amazing things at Footprint, ao I was really keen to get Rosie on to share what brilliant initiatives they
I Believe in the Power of the Brief James Kissell, Global Head of Agile Marketing at Fujitsu joins me on today's episode. He has recently just judged Campaign Magazine’s Agency of the Year Awards 2020-2023 for Asia Pacif
Simple answer… answer the brief! Max Gordon, Senior International Marketing Manager from Tanium uncovers his biggest learnings from moving agency side to client side. We discuss: Biggest take away from working with agenc
I Don’t Want An Agency To Be Too Big To Care Joanne Chidwick, Snr Marketing Director shares her insights into what contributes to a long lasting agency relationship. We explore: How Joanne chooses an agency What she look
45% of agencies cite referrals as the most effective way of picking up new clients, BUT a huge 66% of agencies haven’t implement a systematic strategy to increase the number of referrals. Today I speak with David Plunket
Jess White, a fractional Marketing Director who is an experienced, senior marketing & events specialist joined me on the podcast today to discuss her view on agencies/ client relationships. Having worked with both client
I have the wonderful Remeny Armitage from Brilliant and Human on the show today. Remeny has a passion for supporting businesses in understand what their clients and teams really think about them, with the goal of turning
I had the wonderful Ellie Hale, Director of People and Partnership at Ecce on this episode of the podcast and this episode gives all the feels. What an incredible women Ellie is and I feel very privileged to have had her
Stephanie Brown
family physician, life coach, founder of S.O.A.R. · Sky's The Limit Event Management
1 appearance on this show
John Lyons
award-winning marketing leader and fractional CMO · The West Hartford Republican Town Caucus
1 appearance on this show
Jess White
fractional Marketing Director
1 appearance on this show
Detected from recent episode content. Sponsor presence is a real signal of listener purchasing power and show monetisation.
No public pitch examples yet for this show.
Generate your own personalised pitchBased on semantic analysis of episode topics and host coverage, this show is a strong guest fit for executives in:
Industry fit is computed by PitchCentric using vector embeddings of the show's episode catalog.
Shows with the most semantically similar episode content. Pitch one, pitch all; producers cluster.
To pitch Client Success Matters, visit https://customersuccessmatters1.podbean.com for contact information, then craft a tight one-paragraph hook that ties your expertise to a gap in their recent business coverage.
Client Success Matters is hosted by Jo Rogers. The show is categorised under business (marketing) and has published 24 episodes.
Client Success Matters has published 24 episodes.
Client Success Matters regularly covers business, marketing. It sits in the business category, with a marketing focus.
Client Success Matters is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
Client Success Matters hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of Client Success Matters average 31 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates Client Success Matters's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
Methodology. Booking Probability™ blends Listen Score, 30-day Virality, open-to-guests detection, and Apple ratings. Data refreshed every 60 minutes. Listen Score and Booking Probability are calculated by PitchCentric. Last enriched 9 days ago.
