Hosted by Government Technology Insider · 🇺🇸 US · EN · 22 episodes
Established thought leaders with verified media credentials.
Listen to insights from Maximus experts and guests in technology and customer experience to learn strategies for how to optimize federal service delivery from government to you.
Government Technology Insider hosts Clickthrough: A Total User Experience Podcast, a government show with 22 episodes published.
Yesterday, we shared part one of our new Clickthrough podcast. Guests, Mike Raker, CTO of Maximus and Jason Schick, Vice President of US Public Sector at Genesys focused on how citizen expectations about service delivery
Federal government agencies have found themselves in the middle of a service delivery revolution driven by generational change and fueled by the power of AI-enabled technology. Long gone are the days when citizens were c
In the first part of our podcast on digital transformation trends for the defense community, Donna Settle, Vice President, Federal Defense for Maximus, former Acting CIO for the Department of Defense, Reserve Brigadier G
Today, federal healthcare agencies face many of the same pressures as private sector healthcare providers including more patients needing care, skyrocketing costs, heightened expectations surrounding the patient and bene
The Defense community has always been on the cutting edge of technology adoption and deployment. From Defense Advanced Research Projects Agency’s (DARPA) role in laying the groundwork for the Internet, to the investments
Caring for veterans is a job that for the most part falls to family members who, until the moment they start caregiving, have had no prior experience. As well as the physical act of caregiving, these family members sudde
Generative AI has quickly become fundamental to this next generation of service delivery excellence, and now, the next generation of AI, agentic AI, is poised to help agencies further refine their service delivery capabi
What do hackathons have to do with national defense? More than you might think. In this episode, we sit down with Dr. Arun Seraphin of NDIA’s Emerging Technologies Institute and Derrick Pledger of Maximus to explore how
In this episode of the Clickthrough podcast, host, Hillary Fredrick is joined by Jonathan Shapland, who is Senior Director of Technology at Maximus and Cathy Muha, Senior Director of the Customer Experience Accelerator a
In the third episode of Season 2 of Clickthrough, host Hillary Fredrick is joined by MaryAnn Monroe, Vice President of the Maximus CX Accelerator, and Mike Kuentz, Principal Solutions Architect, to unpack the promise – a
There’s no doubt about it, 2025 is the Year of AI for the federal government. From predictive AI to generative AI there are so many examples of how AI can help federal agencies and workers be more efficient. But have you
Investments in constituent experiences (CX) are a key part of agency modernization strategies today across the federal government. But while most of these CX investments are directed towards external end users of agency
Welcome to season 2 of Clickthrough, we are thrilled to raise the bar with the value we deliver in our episodes this year. Subscribe to stay up to date on our latest episodes! About Clickthrough: In this podcast we will
This year has been a banner year for customer experience (CX) transformation in the federal government. Spurred on by the Executive Order on Executive Order on Transforming Federal Customer Experience and Service Deliver
The Department of Defense is used to accomplishing monumental feats. From protecting the national interest to managing a workforce of nearly 3 million people, nothing happens on a small scale. This is clearly evident in
Improving customer experience is one of the top priorities for federal agencies today. Driven by both a desire to match the omnichannel interactions that constituents are used to having with brands in the private sector
In this episode, we sit down with Joe Jeter, Senior Managing Director for Federal Technology at Maximus, and Prashanth Krishnamurthy, Senior Solutions Architect at Amazon Web Services, to discuss how contact centers are
In this episode, we sit down with Michael Carroll, Chief of Acquisition and Procurement at the US Army HRC, and Pamela Powers, Defense Market Lead at Maximus to discuss how Department of Defense (DoD) agencies can initia
In this episode, we sit down with Matt Smith, Senior Advisor to the CISO at the Department of Homeland Security (DHS) and Kynan Carver, Cybersecurity Lead at Maximus to discuss how pursuing customer experiences (CX) and
In this episode, we sit down with Renae Facundus, Director of Interoperability and Analytics at the Department of Veterans Affairs, and Monica Rosser, Health Market Lead at Maximus, to discuss how CX principles and inter
Michael Palmer
Executive Director and Founder · Treeline Associates
1 appearance on this show
Michael Carroll
Chief of Acquisition and Procurement at the US Army HRC · Global Coaching Alliance
1 appearance on this show
Matt Smith
entrepreneur, economic commentator, co-author · Georgia Partnership for Excellence in Education
1 appearance on this show
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Clickthrough: A Total User Experience Podcast is hosted by Government Technology Insider. The show is categorised under government (technology) and has published 22 episodes.
Clickthrough: A Total User Experience Podcast has published 22 episodes.
Clickthrough: A Total User Experience Podcast regularly covers government, technology. It sits in the government category, with a technology focus.
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Episodes of Clickthrough: A Total User Experience Podcast average 23 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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