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Hosted by CELab · 🇺🇸 US · EN-US · 151 episodes
Established thought leaders with verified media credentials.
CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.
CELab hosts CELab: The Customer Education Lab, a technology show with 151 episodes published.
Most companies handed the internal AI rollout to whoever sits closest to revenue — Sales Enablement or RevOps — and adoption promptly stalled at the login screen. In this episode, Dave reunites with his old Gainsight col
In this kickoff to Season 8 of the CELab podcast, host Dave Derington sits down with Anya Eydman to explore a provocative idea: our biggest AI problem in Customer Education isn’t a skills gap or a technology gap - it’s a
In this episode of the Customer Education Lab, Georg Gottschalk , VP of Global Education at Acumatica , to unpack what it really takes to build a skill infrastructure around a highly complex ERP platform. Georg traces hi
In this episode of CELab, Dave Derington sits down with Tim Devine , who built Optro's (formerly AuditBoard) live training program from a solo effort in 2021 into a three-person team running roughly 250 custom training e
In this episode of the Customer Education Lab, Adam Avramescu sits down with Kelly Mullaney , Head of AI Guild at Juniper Square , to unpack how AI is actually changing Customer Education. Kelly traces his journey from t
In this episode of the Customer Education Lab we sit down with longtime friend and customer education leader Lila Krutel at Skilljar by Gainsight to unpack how MCP (Model Context Protocol) and modern AI tools like Claude
In this episode of the Customer Education Lab, we sit down with Jess Katz , Senior Customer Education Manager at Forter , to unpack how she built an AI‑powered customer education function as a team of one . Jess walks us
In this episode of the Customer Education Lab, we sit down with Jess Katz , Senior Customer Education Manager at Forter , to unpack how she built an AI‑powered customer education function as a team of one . Jess walks us
In this episode, we are joined by Ashley DeKerlegand , Director of Customer Education and CX Enablement at Quickbase , to unpack how she transformed Quickbase University from “optional training” into a core driver of exp
In this episode of CELab , we welcome content creator Kevin Lee to unpack how “scrappy” social-style video can transform Customer Education and scaled Customer Success. Kevin shares his journey from running a Rubik’s Cub
Customer education has outgrown the LMS era. In this episode of CELab we down with Zayd Badwan , Chief Revenue & Customer Officer at Uplimit , and Yash Tekriwal , who leads education and cohort programs at Clay , to ask
In this episode of the Customer Education Lab, Adam Avramescu sits down with his Personio teammate and Senior Learning Experience Designer Roberto Aiello for a deep dive into what modern customer education really looks l
Customer education is outgrowing the idea of “just an LMS.” In this episode, Dave Derington sits down with Mia Čomić , Product Marketing Manager at LearnWorlds , to unpack how the platform is evolving from a traditional
In this end-of-year special, Adam Avramescu and Dave Derington look back at 2025 through the lens of the things they love most outside of work: video games and live music. They unpack how titles like Helldivers 2 , Peak
In this episode of CELab – The Customer Education Lab, host Adam Avramescu sits down with Bessie Weiss , Senior Director of Customer Education at Webflow , to unpack what it really takes to evolve a beloved PLG education
What happens when you stop thinking about “training” and start designing a revenue architecture? In this episode, we down with Sean Reay - a seasoned revenue enablement leader with experience at companies like Outreach a
Are you ready to rethink the way your team delivers customer education? In this episode of CELab, host Dave Derington welcomes Sarah Sedgman , CEO and founder of LearnExperts, for an inspiring discussion about the power
In the last episode of the CELab podcast , co-host Dave Derington explored the profound shifts redefining the learning landscape—from the legacy of transactional, revenue-generating education services to agile, outcome-d
What does the future hold for Customer Education in the ever-evolving world of B2B SaaS? In this solo episode, CELab co-founder and host Dave Derington explores the profound shifts redefining the learning landscape—from
In this episode of the Customer Education Lab, host Dave Derington welcomes Dan Braithwaite , Senior Director of Product Training at Mediaocean , for a deep dive on modern Instructor-Led Training (ILT) and its powerful i
Kevin Lee
Pit Reporter for IndyCar on Fox & Play-by-Play voice of Indy NXT · Third Space Coffee
1 appearance on this show
Jeremy Davis
Regional Workforce Development Manager · Grande Ronde Hospitals and Clinics
1 appearance on this show
Alex Levin
Co-Founder and CEO · Regal.io
1 appearance on this show
Todd Kirk
Associate Vice-President of Solution Advisory · BrainStorm Inc.
1 appearance on this show
Craig Hewitt
Founder · Castos
1 appearance on this show
Mark Kilens
CMO · Airmeet
1 appearance on this show
Brian Oblinger
community strategist
1 appearance on this show
Julie Dirksen
author, international speaker and facilitator
1 appearance on this show
Nick Mehta
CEO · Gainsight
1 appearance on this show
Sam Cummings
1 appearance on this show
Donna Weber
Customer Onboarding Expert
1 appearance on this show
Eugene Lee
COO · GoGoVan
1 appearance on this show
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CELab: The Customer Education Lab is hosted by CELab. The show is categorised under technology (business) and has published 151 episodes.
CELab: The Customer Education Lab has published 151 episodes.
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Episodes of CELab: The Customer Education Lab average 66 minutes, giving guests a long-form format with plenty of time to expand on their expertise.
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