Captive Conversations, The Hospitality Podcast

🎙️ Captive Conversations – Your backstage pass to the world of hospitality and tech innovation! 🚀 Join host Adam Forman as he connects with industry leaders, uncovering the stories behind the brands, the tech transforming customer experiences, and the trends shaping the future. From unlocking revenue 💰 to enhancing guest journeys 🏨, each episode is packed with insights, laughter, and actionable advice. Whether you're a hospitality pro or just curious about the industry, this is the podcast you can't miss! 🌟 #HospitalityTech #CaptiveConversations

Captive Conversations, The Hospitality Podcast is a business podcast hosted by CaptiveWiFI.com, with 125 episodes on record and a Required Pod Score of 80.

CaptiveWiFI.com hosts Captive Conversations, The Hospitality Podcast, a business show with 125 episodes published.

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  Episode #1

  Live from Hospitality Tech Expo: Tech Stacks, Change, Pre-Openings and Allergens

  Oct 2, 20261h 20mS2

  This episode is a little different. We spent two days at Hospitality Tech Expo at ExCeL London, and some of the best moments happened on stage. Here are four of them. ️ Tommy Giraux, Head of Restaurant Systems at Honest Burgers "Buy It. Run It. Bin It." The operator's guide to a tech stack that earns its keep. ️ Peter Hurley, Dan Jackson and Gabrielle Goode, Well Seasoned Building a pre-opening team without hiring anyone, told through the Grosvenor Arms. ️ Eve Williamson and Alana Bralsford, Served Your menu is turning away more guests than you think, and what to do about it. Grab a coffee and listen in. Captive Conversations is the hospitality podcast hosted by Adam Forman, brought to you by Captive WiFi.

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  Captive Conversations, The Hospitality Podcast

  Bonus Clip: Map the Guest Journey Before Buying Tech | Chris Fletcher

  Sep 24, 20265 min

  Going back into the Captive Conversations archive, this bonus clip features Chris Fletcher. Chris explains why operators should map the customer journey before buying POS, CRM, loyalty, WiFi or another shiny platform. Technology should support the guest experience, the operating model and the available budget. Buying what the venue next door uses is not a strategy, especially when basic experiences such as WiFi remain slow or unbranded. A practical five-minute discussion for hospitality leaders planning technology investment. #HospitalityTech #GuestJourney #TechStrategy #CaptiveConversations

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  Captive Conversations, The Hospitality Podcast

  Bonus Clip: Catch Customers Before They Churn | Arun Kumar

  Sep 22, 20265 min

  Going back into the Captive Conversations archive, this bonus clip features Arun Kumar. Arun explains why a generic comeback email often arrives too late. Restaurants need to understand where customers sit in the journey and identify people who are beginning to disengage before they disappear. Relevant automated messages can then offer a reason to return at the right moment, without requiring a large marketing team to manage every campaign manually. A practical five-minute discussion about churn prevention, customer data and restaurant loyalty. #CustomerLoyalty #RestaurantMarketing #CustomerData #CaptiveConversations

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  Captive Conversations, The Hospitality Podcast

  Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier

  Sep 17, 20265 min

  Going back into the Captive Conversations archive, this bonus clip features Lawrence Pelletier. Lawrence describes what happens as restaurant groups add one system after another. Vendors multiply, integrations remain partial, menus need updating in several places and sales data becomes difficult to reconcile. The challenge is not simply having lots of technology. It is taking responsibility for the complexity created between the systems and choosing a clear way to manage it. A practical five-minute discussion for restaurant operators reviewing integration, data and technology ownership. #RestaurantTech #TechStack #HospitalityOperations #CaptiveConversations

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  Captive Conversations, The Hospitality Podcast

  Bonus Clip: Five iPads in a Car Built a Loyalty Platform | Laurens Havenaar

  Sep 15, 20265 min

  Going back into the Captive Conversations archive, this bonus clip features Laurens Havenaar. Laurens explains how Piggy started with five iPads in a car and a simple promise to independent shops: install the loyalty platform immediately and begin creating value without a long onboarding process. The approach replaced paper stamp cards, gave each business useful customer data and created visible social proof as more local shops joined. A practical five-minute startup story about fast adoption, clear value and removing friction for small businesses. #Loyalty #RetailTech #CustomerData #CaptiveConversations

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