business
Hosted by Susan Boles · business · EN · 128 episodes
Calm doesn't happen by accident - it's engineered. The operations podcast for service businesses that refuse to run on duct tape and adrenaline. Productivity culture sold you a like - that burnout is the cost of growth. Calm is the New KPI™ treats burnout like the design flaw it actually is. Each episode, host Susan Boles - 15+ years as a CFO and COO - geeks out with agency owners, consultants, and operators who are engineering calmer businesses: tighter systems, harder boundaries, comfortable margins.
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Contact path
Public web form
Booking probability
42%
Guest openness
Selective
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Signup to Generate a PitchCalm doesn't happen by accident - it's engineered. The operations podcast for service businesses that refuse to run on duct tape and adrenaline. Productivity culture sold you a like - that burnout is the cost of growth. Calm is the New KPI™ treats burnout like the design flaw it actually is.
Calm is the New KPI™: Engineering Calmer Agencies & Consulting Firms is hosted by Susan Boles. The show has published 128 episodes to date.
Recent episodes include "Coordination Offload System: Ship Projects Without You in the Middle (with Tanya Moushi)" (28 October 2025, 42 minutes), "Calm isn't an App: Culture, Autonomy, and the Myth of Productivity (with Kacie Brennell)" (14 October 2025, 44 minutes), and "The Most Human Metric in Operations: Layla Pomper’s Death List KPI" (30 September 2025, 38 minutes).
Calm is the New KPI™: Engineering Calmer Agencies & Consulting Firms publishes roughly every two weeks, with episodes averaging 39 minutes across 128 episodes.
Booking probability for Calm is the New KPI™: Engineering Calmer Agencies & Consulting Firms is 42%, and the host is rated Selective on guests. Calm is the New KPI™: Engineering Calmer Agencies & Consulting Firms requires a Pod Score of 80 or higher. Calm is the New KPI™: Engineering Calmer Agencies & Consulting Firms's contact route on record: public web form.
The strongest fits for Calm is the New KPI™: Engineering Calmer Agencies & Consulting Firms are Business & Management Consulting. Calm is the New KPI™: Engineering Calmer Agencies & Consulting Firms has a business audience.
Susan Boles hosts Calm is the New KPI™: Engineering Calmer Agencies & Consulting Firms, a business show with 128 episodes published.
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Episode #127
After 11 years, Tanya’s business hums. She's got warm leads, proven offers, talented contractors. And yet… projects that should take two weeks stretch to two months because she’s the translator between client and...
Episode #126
Meetings don’t equal management—most of the time, they’re just control theater. Freelance project manager Kacie Brennell joins Susan to unpack how autonomy—not attendance—drives real outcomes. They dig into async...
Episode #125
What if your most important KPI wasn’t about revenue, leads, or efficiency—but about people? In this episode, operations strategist Layla Pomper shares the story of her Death List KPI: a surprisingly human metric born...
Episode #124
When your signature skill is the thing clients line up for, it’s easy to accidentally build a beautiful trap. In this live diagnosis, Jeremy Enns, the founder of Podcast Marketing Academy, shares how his rave-review...
Episode #123
If you've been sharing the same ideas for years but still feel like you're reinventing the wheel every time you explain them, this episode is for you. Susan sits down with Melanie Deziel, creator of the IRON Framework...
Episode #122
Susan sits down with leadership and culture consultant Melissa Carson to tackle a challenge so many entrepreneurs face: digital tool sprawl. Together, they unpack the overwhelm caused by scattered systems and explore...
Episode #121
This episode is part 2 of a 2-part conversation with Joe Casabona, a systems architect for solopreneurs and a self-described automation geek. You can catch part 1 over on the Streamlined Solopreneur feed here What if...
Episode #120
What if the reason you're stuck isn't mindset—or even procrastination? What if you're just solving the wrong problem? In this episode, I’m talking with Cat Mulvihill, creator of the Momentum Framework—a diagnostic tool...
Episode #119
What if your brand voice didn’t live solely inside your head? What if it was a system —a tool that helped you write faster, delegate confidently, and create calm across your business? In this episode, I share how I took...
Episode #118
Most advice about scaling a service business means giving up the work you love or cranking your rates until clients walk away. But what if you could grow your revenue with your clients—without adding more to your plate...
Episode #117
Tired of hitting a wall with your client-based business? You don’t have to build a course or start a membership to scale. In this episode of Calm is the New KPI , host Susan Boles talks with Janet Alexandersson—an...
Episode #116
You’ve duct-taped your service business together with tools and automations. But now things are breaking, you’re chasing Zapier errors, and client delivery is starting to feel like a drag. What if the next step wasn’t...
Episode #115
Eliminate Sales Calls? Yes, Really. What if your entire sales process could feel human, high-touch, and not require a single call? This week on Calm is the New KPI , I’m joined by Becky Pierson Davidson, founder of...
Episode #114
Business is personal—so why do we so often separate relationships from our work? In this episode, Tara Robertson, leadership coach and DEI consultant, shares why she set a KPI around the number of new friends she makes...
Episode #113
We all want our work to resonate—but how do we know if it actually does? In this episode, I sit down with storytelling and speaking expert Jay Acunzo to explore the concept of resonance over reach and how we can track...
Episode #112
Managing client relationships is one of the biggest challenges of running a service-based business. Expectations, boundaries, and communication all play a role in whether an engagement runs smoothly or goes off the...
Episode #111
In this episode of Beyond Margins , we explore the concept of calmer KPIs with guest Kendall Cherry, founder of The Candid Collective. Kendall shares her innovative metric, “Fresh Content Inked,” and how it has...
Episode #110
In this episode of Beyond Margins , Susan dives into the heart of goal-setting, breaking free from default metrics and focusing on what truly matters to your business and life. She shares her own approach to...
Episode #109
How do you reduce urgency in a world where urgency is so deeply embedded? How do you market yourself and your work in a way that is anti-oppressive? We're continuing in our mini-series on my calmer framework for a...
Episode #108
We live in a society obsessed with productivity and working more, so how can we lean into rest? What are the benefits of building rest into our businesses? And how can we begin to do that? We're continuing in our...
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