
Episode #346
The Growth Asset Most Companies Barely Use
Episode #346: Ashley Deibert, a three-time Chief Marketing Officer, explains why customers are one of the most valuable growth assets B2B companies often underuse. She shares how loyalty, advocacy, and ongoing customer partnership can protect revenue while creating trust with future buyers. Ashley also explains why long-term growth requires patience, quick wins, and a customer voice that shapes every part of the business. “Sustainable growth isn't something you do to customers, it's something you build with them. The companies that listen to their customers and bring them into the journey, earn their trust, are the ones that usually build growth that lasts.” - Ashley Deibert This conversation explores how leaders can balance immediate revenue pressure with the long-term work of building awareness, trust, and preference. Ashley breaks down the difference between customer satisfaction and loyalty, why customer retention belongs within the go-to-market strategy, and how companies can involve customers in messaging, campaigns, and business decisions. The episode offers a practical perspective on turning customer relationships into a lasting engine for growth. Follow Ashley Deibert on LinkedIn Follow Steve MacDonald on LinkedIn






