Business Growth Made Simple: Genesis Business Strategies
Fire the Customer
Every business owner has one. The customer who calls at all hours, renegotiates after the work's already done, and talks to your team like they're beneath him. You keep him around because losing the revenue feels scarier than losing your peace. But your team is watching how you handle that account. Every invoice you keep writing teaches them something about what gets tolerated in your business, and your best people notice first. In this episode, Steve walks through three guardrails for knowing when a customer's crossed the line from difficult to done, plus what happened when one owner finally made the call. Ready to talk through what you're tolerating in your own business? Book a free Serve Call , or grab the free checklist, Is Your Business Already Your Mission, at genesisbusinessstrategies.com. Send us Fan Mail Tired of being late to, or worse missing your kids events? Thats what we help with our coaching. You’ll learn why better marketing starts with better clarity, how to identify your best customers, why repeat business and referrals matter, and how service contractors can build a simple plan to attract better clients, serve them well, and keep them coming back. So that you can do the things you want to do and make more money. When you are ready to move forward with help, here are some ways you can work with us. Schedule your 30 minute serve call Get your 2 minute quiz to see if your business is ready to run without you Support the channel Topics include: Small business growth Service business coaching Business Growth Consulting Time management for small business owners Leadership for small business Small Business Growth Strategy
