
Episode #80
Why Donors Stop Giving (And No, It's Not What You Think)
This week's episode goes after a myth almost every nonprofit believes without checking: that donors mostly leave because of money or because they lost interest in the cause. I walk you through the actual research on donor lapse - including a landmark study of ten thousand lapsed donors - and show that the real driver is almost always what happens (or doesn't happen) in the silence right after a gift. And of course, I connect it back to identity - a gift that never gets acknowledged in a way that reflects who the donor is doesn't get reinforced, and unconfirmed identity evidence fades fast. Let's stay connected: ➡️ Subscribe to Giving Good , my newsletter dedicated to rethinking donor retention and acquisition. Built for Meaning on Substack — research, reframes, and practical insights delivered straight to your inbox: SUBSCRIBE HERE Connect on LinkedIn Full Citations Sargeant, A. (2001): Relationship fundraising: How to keep donors loyal. Nonprofit Management and Leadership, 12(2), 177–192. Survey of ten thousand donors finding that only around one in five lapses were driven by financial hardship, with a similar share switching organizations; the remaining, largest share of lapse was linked to feeling unneeded, lack of feedback on gift impact, and inadequate acknowledgment. Burk, P.: Donor-Centered Fundraising (Cygnus Applied Research). Research spanning over two decades and tens of thousands of donors, finding that acknowledgment and communication quality predict donor loyalty more strongly than gift size or appeal urgency. Fundraising Effectiveness Project: (Association of Fundraising Professionals / Growth in Giving Initiative). Quarterly and annual donor retention benchmarking data. Sector-wide tracking showing that less than half of first-time donors give a second gift, underscoring the scale of preventable early-stage lapse. Sourcing Transparency Note The studies above are cited from their original published sources and publicly reported benchmarking data. Framing, connective language, and the application to fundraising practice are Stephanie's own; anecdotes from client work are shared in composite, non-identifying form. The research itself has not been independently re-verified by this production team beyond confirming publication details.

