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Hosted by Paul Schwinghammer · 🇺🇸 US · EN-US · 34 episodes
Established thought leaders with verified media credentials.
This podcast series provides actionable strategies for construction professionals to elevate their business by prioritizing strong relationships. Emphasizing trust, transparency, and genuine connection as the foundation for success, the book introduces the "Relationship Bank Account," a framework for understanding how interactions build or erode goodwill. Based on the book: Building Better Relationships, a Guide to Enhancing the Customer Experience for Home Builders, Remodelers, and Construction Managers by Paul Schwinghammer
Paul Schwinghammer hosts Building Better Relationships in Construction, a business show with 34 episodes published.
Episode 36, "How to Disarm and Respond to Difficult Customers," teaches that the key to handling conflict is resisting the natural urge to become defensive. When customers criticize your work or question your integrity,
Episode 35, "Reacting to Change with Systematic Confidence," emphasizes that change is inevitable in construction, but success depends on responding with a disciplined process rather than emotion. Instead of reacting wit
Chapter 34, Never Overcommit , focuses on the importance of protecting trust by setting realistic expectations and avoiding promises that cannot be guaranteed. Alex and Sabrina explain that overcommitting—especially rega
Chapter 33, Negotiating Effectively to Build Trust , emphasizes that successful negotiation in construction is about more than securing the lowest price—it is about building relationships, maintaining schedules, and prot
Chapter 32, Don’t Procrastinate — The Importance of Early Subcontractor Identification , highlights the critical role of securing subcontractors early in the construction process. Alex and Sabrina explain that delaying t
Episode 29 explores Chapter 29, “The Power of Genuine Appreciation,” arguing that sincere, specific, and timely recognition is strategic—not optional—in construction. Hosts Alex and Sabrina explain that authentic appreci
Episode summarizing Chapter 28, “No Guessing — The Power of Clarity,” argues that verification beats assumptions in construction. Hosts Alex and Sabrina explain that guessing—even small shortcuts—can trigger rework, dela
Episode 27 of Building Better Relationships in Construction, titled “If You Can Do It, Do It,” emphasizes proactive action to prevent delays, rework, and eroded client trust. Hosts Alex and Sabrina, drawing on Paul Schwi
Episode 26 of Building Better Relationships in Construction explores the value of asking “Why” and paying lessons forward. Hosts Alex and Sabrina discuss Paul Schwinghammer’s guidance that mistakes in construction are in
In Episode 25 of Building Better Relationships in Construction, hosts Alex and Sabrina discuss Chapter 25 of Paul Schwinghammer’s book: The Value of Quick Solutions. They argue that addressing small issues immediately—ra
Episode 24 discusses Chapter 24: "Explore All Options Before Acting." Hosts Alex and Sabrina explain Paul Schwinghammer’s argument that the instinct to fix problems immediately in construction can lead to costly mistakes
Hosts Alex and Sabrina summarize Chapter 23 of Paul Schwinghammer’s Building Better Relationships, emphasizing the strategic value of positive surprises in construction. Unexpected, sincere gestures—small treats, handwri
Hosts Alex and Sabrina discuss Chapter 22 of Paul Schwinghammer’s Building Better Relationships, “The Job Is Not About You,” focusing on communicating bad news in construction. They argue delivery matters: present facts
Episode 21 of Building Better Relationships in Construction, based on Paul Schwinghammer’s chapter on Anticipating Problems and Setting Expectations, emphasizes proactively identifying and communicating potential issues
Episode 20 is entitled: The Job Isn’t About You. In construction, professionals often personalize delays and defects, which triggers defensive reactions that derail conversations and erode trust. Instead, separate identi
Episode 19, “Setting Specific Expectations,” explores how clear, detailed expectations are essential for trust, smooth execution, and a great client experience in construction. Drawing from the book Building Better Relat
Episode 18, “Attending to the Little Things,” explores how small actions create big trust with construction clients. Drawing from Paul Schwinghammer’s book Building Better Relationships, Alex and Sabrina explain that min
Episode 17 of “Building Better Relationships in Construction” is entitled: “Listening Well—The Power of Truly Hearing Your Customers." Effective listening is more than hearing words; it’s actively engaging with clients,
Episode 16 of “Building Better Relationships in Construction” is called Managing Anger to Strengthen Relationships, and explores how managing anger can strengthen relationships on job sites and with clients. Alex and Sab
Episode 15 of Building Better Relationships in Construction covers Chapter 15 of Paul Schwinghammer’s book: “How to Fire a Subcontractor and Maintain Respect.” The hosts outline Paul’s “Fire, Then Affirm” approach: be di
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Building Better Relationships in Construction is hosted by Paul Schwinghammer. The show is categorised under business (management) and has published 34 episodes.
Building Better Relationships in Construction has published 34 episodes.
Building Better Relationships in Construction regularly covers business, management, careers. It sits in the business category, with a management focus.
Building Better Relationships in Construction is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
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Episodes of Building Better Relationships in Construction average 9 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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