
Episode #91
Ep91: Michael Notte on Designing benefits like systems + The human edge over AI
This week, hear a chat with Michael Notte about systems thinking, AI, and the human edge in insurance. Lessons in other industries can translate to software development. Designing benefits and compensation packages using systems-thinking principles Treating upfront communication like requirements gathering AI chatbots for FAQs and enrollment: what works and where they hit a wall The human edge: reading between the lines when an AI bot can't Balancing AI tools and people when scaling Governance and accountability: who owns the decisions an AI agent makes? AI as reactive, not proactive and why humans still need to surface the indicators Technical debt in insurance vs. software: shortcuts that come back to bite you Links and Resources: LinkedIn: Mike Notte Website: MJN Insurance Services Instagram: @smallbizbenefitspro

