Demystifying the Insurance World Breaking the ICE is a podcast for everyone who works in the space where insurance meets technology - whether you're steeped in underwriting and claims, building the platforms that support them, or simply curious about how one of the world's oldest industries is being reshaped by the rise of Artificial Intelligence and other complementary technologies. Hosted by Elliott Draga, Head of Growth at ICE Tech, alongside co-hosts Lloyd Overton and Mark Colonnese (and the occasional guest), the show draws on decades of combined practical experience in the global insurance sector. Together, the three of them unpack the ideas, technologies and trends shaping the industry today - and try to make sense of them without the baffling jargon that so often gets in the way. Insurance has a reputation for being somewhat archaic and slow to change. Breaking the ICE sets out to challenge that assumption. Each episode looks at how technology - from data analytics to customer relationship management - is streamlining operations, improving customer experience and opening up new avenues for growth. Rather than abstract theory, the hosts share first-hand experience from the front line of the industry, offering practical, actionable insights and the occasional off-topic side-quest. Expect conversations that go beyond the obvious headlines. Alongside deep dives into specific technologies, regulatory challenges and emerging innovations, the podcast isn't afraid to draw on what's happening in the wider world - from the weather to major sporting events - and find the parallels with how businesses innovate, prepare and compete. Get ready to start Breaking the ICE - a grounded, conversational approach that treats big industry questions with a light touch, making complex ideas accessible without oversimplifying them.
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Breaking the ICE is a general podcast hosted by Unknown Host, with 6 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.
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Unknown Host hosts Breaking the ICE, a general show with 6 episodes published.
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Breaking the ICE
Episode 6 - Reliability plus Availability equals Reliavability, and Jane Hegeler talks travel assistance in the AI Era
Aug 13, 202635 minS0
<p>In episode six, host Elliott Draga is joined by ICE-Tech colleague Jane Hegeler, who brings 25 years in travel insurance and medical assistance from the Nordic Insurance Software side of the business. Together they explore how the travel market is changing, and where technology and AI genuinely help in assistance - and where the human touch still matters most.</p><p>Jane traces her path from the British Embassy in Thailand into medical assistance across the APAC region and, four years ago, to Nordic Insurance Software. She and Elliott discuss the wave of M&A in travel, and why the...
Episode 5 - Andrew Passfield and the Story Behind the ICE-Tech Merger
Aug 6, 202639 minS1
<p>Episode five opens with a quick news roundup from Elliott Draga - Alphabet's cloud growth and first-ever negative cash flow, OpenAI's move into enterprise video chat with Presence, and Google's rollout of selfie-video authentication - before welcoming the show's third guest, Andrew Passfield, co-founder of ICE InsureTech - and now Chief Commercial Officer at ICE-Tech following its merger with Nordic Insurance Software.</p><p>Andrew traces his career from the mid-1980s UK direct insurance boom through to founding ICE InsureTech in 2002/2003, building it first around claims and later policy, and the milestones along the way - early motor...
<p>In this episode, Elliott Draga turns the microphone on his co-host, tracing Lloyd Overton's career from his first steps in insurance through to where he sits today at Ice-Tech. It's a change of pace from previous episodes - less market analysis, more origin story.</p><p>Lloyd walks through his path: starting out at the Insurance Advisory Service (later RIAS) selling cover to the over-50s market, moving into underwriting, then into commercial management liaising across a panel of insurers. From there he helped launch an over-50s direct proposition, before moving into insurtech sales - a route that...
Episode 3 - From Travel Insurance to IPMI - A Platform's Origin Story
Jul 23, 202641 minS1
<p>Episode three brings the show's first guest: Casper Søgaard-Petersen, Chief Product Officer at Ice-Tech, joining Elliott Draga and Lloyd Overton (plus the obligatory World Cup catch-up) to talk through the history of the ICE platform. Casper and Elliott worked together for 15 years at Nordic Insurance Software, and they trace its journey from a single-customer claims and assistance platform in the 1990s through to the multi-line, multi-currency system it is today.</p><p>The core of the conversation is the pivot from travel insurance into international private medical insurance (IPMI), triggered by COVID wiping out the travel market almost o...
<p>Episode two of Breaking the ICE sees Elliott Draga, Lloyd Overton and Mark Colonnese catch up amid World Cup fever and a transatlantic heatwave, before digging into recent global insurance market data - premium growth across life, P&C and health, and why rising numbers don't necessarily mean a booming industry once claims inflation, reinsurance costs and vet fee increases are factored in.</p><p>The conversation moves into emerging risk, covering climate's growing impact on insurability, parametric travel insurance and the geopolitical and cost pressures reshaping that market, plus a look at Ontario's move to make previously mandatory...
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