Boon or Bust

Welcome to Boon or Bust, a weekly podcast on the ever-changing landscape of the technological world around us, and how best to navigate it. Featuring industry insiders - Matt Boon & Peter Hind

Boon or Bust is a news podcast hosted by Unknown Host, with 33 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Unknown Host hosts Boon or Bust, a news show with 33 episodes published.

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  Boon or Bust

  What Happened To "The Customer Is Always Right"?

  Sep 9, 202611 min

  Customer centricity is either your biggest advantage or the thing that quietly damages your business. In this conversation, Peter and Matt explore why technology companies move toward customer lock-in, why customers become frustrated when they pay more for the same product, and how businesses can protect profitability without sacrificing trust. The discussion examines the changing relationship between technology providers and their customers, from VMware and Oracle to Microsoft Publisher and the challenges of software end-of-life transitions.Customers do not expect every product or service to remain unchanged forever. However, they do expect transparency, meaningful value, and support when businesses make difficult decisions. If you work in technology, IT, SaaS, software, product development, marketing, or business leadership, this episode offers valuable insights into customer experience, customer retention, vendor relationships, product innovation, and the future of customer centricity. #CustomerCentricity #CustomerExperience #CustomerIsAlwaysRight #CustomerRetention #CustomerSuccess #Technology #ITLeadership #SaaS #Software #BusinessStrategy #ProductManagement #VendorManagement #CustomerTrust #DigitalTransformation #TechIndustry

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  Boon or Bust

  Why Don't People Care About Security Breaches Anymore?

  Sep 2, 202613 min

  Cybersecurity fatigue is making consumers dangerously complacent, and the latest Origin breach shows why that should worry every business and buyer. We break down credential stuffing, digital trust, third-party risk, open banking, multifactor authentication, and why the weakest link is often outside the bank itself. #Cybersecurity #DataBreach #DigitalTrust #CredentialStuffing #CyberRisk #OnlineSecurity #InfoSec #DigitalEconomy #ThirdPartyRisk #OpenBanking #MFA #DataProtection #Privacy #CIO #TechLeadership

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  Boon or Bust

  What CIOs Need to Understand About Platforms in the AI Era

  Aug 27, 20265 min

  Most organizations are arguing about the wrong thing. The real question is not whether something is a product, a platform, or a project - it is how to stop every department from building its own tech stack and start creating reusable capability across the business. Boon Or Bust breaks down the platform versus project debate in plain English, cutting through the buzzwords to show what actually matters for CIOs, IT leaders, and anyone responsible for making technology work at scale. If you have ever sat through a vendor pitch, a strategy meeting, or an architecture review and wondered why the terminology seems more important than the outcome, this conversation will feel instantly familiar. #PlatformsNotProjects #CIO #TechStrategy #EnterpriseArchitecture #DigitalTransformation #ITLeadership #AI #BusinessCapability #ReusableCapability #PlatformThinking #OrganizationalEfficiency #TechnologyStrategy #Innovation #EnterpriseIT #Leadership

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  Boon or Bust

  Why Most People Get AI Agents Completely Wrong

  Aug 20, 20265 min

  AI agents are not futuristic chatbots, they are the software layer that will quietly change how organizations make decisions, serve customers, and even write code.In this conversation, we break down agentic AI in plain English and explain why an AI agent is more like an additional digital employee than a talking interface. We also explore how agents differ from everyday AI tools, where they create real business value, and why the biggest opportunities come from specific task automation inside real workflows.You’ll hear about AI decision-making, workflow automation, software development, human oversight, AI safety, and the risks of autonomous agents going beyond the sandbox. If you want to understand the future of AI in business, this episode cuts through the hype and gets practical.#AIAgents #AgenticAI #ArtificialIntelligence #AIAutomation #BusinessAI #DigitalTransformation #WorkflowAutomation #AIinBusiness #TechLeadership #FutureOfWork

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  Boon or Bust

  What Is Digital Cleanliness?

  Aug 12, 20268 min

  Digital transformation only works when the basics are in place. Most organizations do not have a tech problem, they have a foundations problem. If the systems are messy, the access is confusing, and the tools do not fit the way people actually work, then “digital transformation” just becomes a fancy word for chaos. #DigitalTransformation #ITStrategy #WorkplaceTech #DigitalCleanliness #TechLeadership

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