
Episode #24
The Human Touch in Leadership: How Joel Bennett Bridges Technology and People Skills
Host Joshua McNary welcomes Joel Bennett , owner of Veel Hoeden Consulting , who develops frontline leadership in blue-collar organizations by focusing on measurable impact rather than box-checking training. Joel explains why the transition from top performer to supervisor is difficult, highlighting mindset shifts, fear of failure, and the challenge of holding effective coaching conversations. He describes his approach of “structured discomfort,” emphasizing real-world application between sessions and measuring success through behavior change and metrics like turnover and engagement. The conversation also connects leadership development to technology adoption, noting that tools only work when processes and culture support them. Joel discusses using AI to prepare for coaching conversations while keeping people accountable for solving people problems, and advises businesses to start small with new technology, fail fast, and build value incrementally. 00:00 Welcome and Guest Intro 01:44 Joel’s Leadership Mission 02:49 From Doer to Supervisor 05:10 Mindset Shift and Coaching 09:18 Who Invests in Training 13:42 Training vs Tech Parallels 18:18 AI for Tough Conversations 22:43 Keep Humans in Charge 27:02 Start Small with Tech 30:02 Connect and Wrap Up

