Hosted by Unknown Host · 🇺🇸 US · EN · 11 episodes
Established thought leaders with verified media credentials.
Hosted by Ivan Whitaker, Beyond the Launch is a podcast for public safety leaders, project managers, customer success managers and technology partners who know that implementation doesn’t end at go-live. Each episode explores Customer Success and implementation strategies that drive real adoption, not just installations; ensuring 9-1-1 technology is used effectively, consistently, and with measurable impact. We dive into the people, processes, and practices that turn new systems into better outcomes: faster response, smarter decisions, and improved service to the communities we serve. Because success isn’t launching technology. It’s what happens after.
Unknown Host hosts Beyond the Launch: 911 Customer Success and Implementation Podcast, a business show with 11 episodes published.
What does a great implementation actually look like and how do you measure it? In this episode, Ivan Whitaker reflects on his first experience leading an implementation organization and the pivotal question that transfor
In this episode, Ivan Whitaker shares one of the most memorable implementation experiences of his career—a public safety technology deployment in Pinedale, Wyoming, during a severe winter blizzard. What began as a routin
In this episode, Ivan Whitaker explores a critical mindset shift in public safety technology: organizations shouldn't focus on implementing software as a service (SaaS)—they should focus on implementing systems. Using a
Episode 10: Purpose Before Profit — The Duty Commercial Partners Owe the 911 Community | Beyond the Launch Podcast What responsibility do technology vendors and commercial partners truly owe the 911 community? In Episode
Beyond the Launch: Side Story — When I Fell in Love with Customer Success & Implementations What happens when an implementation fails? In this special five-minute Beyond the Launch: Side Story, Ivan Whitaker shares the p
In this episode of Beyond the Launch, we explore what it takes to successfully implement and adopt new technologies in the 9-1-1 environment. Public safety agencies are increasingly introducing new capabilities such as l
Most 911 centers are drowning in non-emergency calls, staff shortages, and system overloads, yet few leverage the technology and support needed for long-term impact. Max Keenan, founder and CEO of Aurelion, reveals how i
Episode 7: Rebuilding the System So It Works for the People Again The conversation with Jason Klink delves into the challenges of implementing new technology, leadership and culture in public safety, and the critical iss
The conversation with Jason Klink delves into the challenges of implementing new technology, leadership and culture in public safety, and the critical issue of staffing and retention. It explores the importance of custom
Learn how innovative AI solutions are revolutionizing emergency response. Discover the inspiring journey of RapidSOS and its impact on public safety. ## Why Traditional Approaches Fail The conventional methods of emergen
What if you could transform customer interactions into lasting success? Tag someone who needs to rethink their approach to customer journeys! Today, we're diving into CJ Casuto's powerful question about creating a seamle
Episode Description: In this episode of Beyond the Launch, we sit down with Scott MacDonald, CEO of GovWorx, to explore why the best solutions aren’t built in isolation. They’re built in partnership. Scott shares how eng
Episode Description: Most implementations fail not because of technology, but because of energy. In this mini-episode of Beyond the Launch, we explore ten practical and leadership-driven strategies to ignite enthusiasm a
Exploring the Rise of “Customer Obsessed” with Emilee Schulzke Voegele Episode Description In this episode of Beyond the Launch, I sit down with Client Success Strategist and Manager Emilee Schulzke Voegele to explore an
Hosted by Ivan Whitaker, MBA, PMP What if success wasn’t go-live, but the moment your user partners say, “We can’t live without it”? In the debut episode of Beyond the Launch, we redefine what Customer Success really mea
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Beyond the Launch: 911 Customer Success and Implementation Podcast is hosted by Unknown Host. The show is categorised under Business (management) and has published 11 episodes.
Beyond the Launch: 911 Customer Success and Implementation Podcast has published 11 episodes.
Beyond the Launch: 911 Customer Success and Implementation Podcast regularly covers Business, Management, Technology. It sits in the Business category, with a management focus.
Beyond the Launch: 911 Customer Success and Implementation Podcast is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
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Episodes of Beyond the Launch: 911 Customer Success and Implementation Podcast average 24 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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