Aug 26, 202640 min
Customer expectations are no longer defined by their banking experiences alone. Every seamless digital interaction, personalised recommendation and intuitive journey, from Netflix and YouTube to Amazon and Uber, raises...
business
Banking Uncovered Podcast
Hosted by RFI Global · business · EN
About this Podcast:
Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs.At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry.In depth interviews and panel discussions, combined with RFIs global customer data lake will ask:
Pitch Analysis
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Contact path
Public web form
Booking probability
32%
Guest openness
Selective
80/100
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What is Banking Uncovered Podcast about?
Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs.
Who hosts Banking Uncovered Podcast?
Banking Uncovered Podcast is hosted by RFI Global. The show has published 100 episodes to date.
What has Banking Uncovered Podcast covered recently?
Recent episodes include "Lumin Digital | The design principles behind great digital banking experiences" (26 August 2026, 40 minutes), "AARP | Banking's biggest miss? The opportunity in the 50+ market" (11 August 2026, 32 minutes), and "Bank of America | Banking on trust, AI and the future of digital customer experiences" (29 July 2026, 25 minutes).
How often does Banking Uncovered Podcast publish?
Banking Uncovered Podcast publishes roughly every two weeks, with episodes averaging 33 minutes across 100 episodes.
How hard is it to get booked on Banking Uncovered Podcast?
Booking probability for Banking Uncovered Podcast is 32%, and the host is rated Selective on guests. Banking Uncovered Podcast requires a Pod Score of 80 or higher. Banking Uncovered Podcast's contact route on record: public web form.
Who should pitch Banking Uncovered Podcast?
The strongest fits for Banking Uncovered Podcast are Banking & Credit Unions. Banking Uncovered Podcast has a business audience.
About the host
RFI Global hosts Banking Uncovered Podcast, a business podcast with 100 episodes published.
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Recent episodes
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
- Aug 11, 202632 min
With more than 125 million consumers in the US alone and a $12.5 trillion economic footprint, the 50+ segment is one of the largest and most influential customer groups. Yet many financial institutions approach this...
- Jul 29, 202625 min
Bank of America data shows that 94% of customer interactions now take place through digital channels. As customers become accustomed to new technologies, expectations continue to evolve. Today's innovations quickly...
- Jul 21, 202623 min
Redwood Credit Union has built its approach around a clear philosophy: every product, service and interaction must ultimately serve the member. From early investment in digital channels to creating seamless, intuitive...
- Jun 2, 202636 minS0
<p>As digital adoption accelerates across commercial and business banking, the role of the relationship manager is not diminishing - it is becoming more critical. </p> <p>In this episode of Banking Uncovered, Jon Ruston...
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Episode #107
Banking Uncovered Episode 27: Inside Singapore’s mass affluent: How banks can grow share of wallet
Jan 12, 202623 minS0<p>Singapore is a regional hub for banking and wealth, and one of Asia’s most developed and dynamic markets. Its affluent segment is highly attractive and increasingly complex. Affluent customers typically maintain...
- Dec 18, 202536 minS0
<p>High-Net-Worth (HNW) households account for one in 10 US households, yet they control a disproportionate share of the nation’s wealth. According to RFI Global’s MacroMonitor, the largest ongoing study of US household...
Episode #105
Banking Uncovered Episode 25: From bricks to clicks - the future of bank branches in a digital-first world
Dec 8, 202539 minS0<p>In this episode of Banking Uncovered, host Charles Green sits down with Brett King, world-renowned futurist, bestselling author, and fintech founder, to unpack the data behind the global decline of bank branches and...
Episode #104
Banking Uncovered Episode 24: The next wave of digital banking – lessons from Singapore’s MariBank
Nov 24, 202533 minS0<p>In this episode of Banking Uncovered, host Charles Green speaks to Natalia Goh, CEO of MariBank and member of Singapore’s Government Technology and Innovation Committee, to explore how the next wave of digital...
Episode #103
Banking Uncovered Episode 23: The latest trends in digital UX for banking apps and what the future holds
Nov 17, 202538 minS0<p>2025 marks a pivotal shift in consumer behaviour in financial services -the year mobile banking overtook online banking as the primary way customers interact with their finances. For many, the app is the bank. As...
- Oct 15, 202536 minS0
<p>In this episode of Banking Uncovered, host Charles Green speaks to Hubert Petka, Group Director at RFI Global, about the growth and maturity of fintechs worldwide, and what’s next as the sector shifts from disruption...
- Aug 26, 202527 minS0
<p>In this episode of Banking Uncovered, Charles Green speaks to Gourab Kundu, Citi Wealth’s head of digital growth for Asia South, based in Singapore, about the latest trends and innovations in digital wealth...
Episode #100
Banking Uncovered Episode 20: Banking on affluence - how to attract the growing wealth segment in Asia
Aug 5, 202533 minS0<p>Wealth is rising rapidly across Asia, in both the number of affluent consumers and the value they hold. In this episode of Banking Uncovered, Charles Green speaks to Stefano Colombu, Managing Director of Asia at RFI...
- Jul 15, 202534 minS0
<p>In this episode of Banking Uncovered, host Charles Green is joined by Rishi Lalwani, currently Global Head of Lending for SME Banking at Standard Chartered, to explore the evolving landscape of SME banking across...
- Jun 3, 202516 minS0
<p>In this episode of Banking Uncovered, we explore how Square is transforming the payments landscape for merchants and small businesses and redefining the future of banking. As digital transactions become increasingly...
- Apr 8, 202540 minS0
<p>The US financial landscape is evolving fast. While fintech adoption lagged behind other markets, a rapid shift is underway—31% of US households now hold accounts with a digital-only bank. What does this mean for...
- Mar 26, 202538 minS0
<p>In this episode of Banking Uncovered, we take a deep dive into the evolving financial landscape, exploring the complex relationship between cash, fintech innovation and regulatory frameworks worldwide. As digital...
- Mar 6, 202537 minS0
<p>Westpac’s digital banking strategy has significantly enhanced customer experience, with its mobile app achieving an NPS of 21.7 - one of its best scores to date. With over 5 million customers banking online every...
- Jan 14, 202541 minS0
<p>The property market is experiencing a wave of change, from the recovery of UK lending and the US market emerging from a ‘hibernation period’, to falling housing values in Australia and New Zealand. The dynamics...
- Dec 10, 202433 minS0
<p>For most Americans, their financial institution is the last thing on their minds - they’re too busy navigating pay cheque-to-pay cheque living, rising costs and a housing crisis. What they need from financial service...
Recent guests
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