Back in 10

Your title says Office Manager. But your responsibilities? They might look a whole lot more like COO. Hiring and firing. Managing payroll. Reviewing the P&L. Negotiating with vendors. Implementing technology. Leading...

What does it actually take to become a Practice of the Year? Back in 10 went LIVE from the Henry Schein One booth at AADOM for a very special conversation with the newly crowned Dentrix and Dentrix Ascend Practices of...

Your schedule is full. Your team is busy. Production is up. So... why is there less money left at the end of the month? In this episode of Back in 10, Jen and Savanah talk about the financial squeeze happening inside...

"I'm exhausted." "I hate this job." "We're understaffed." "I'm doing the work of three people." "I need a vacation." We've gotten really comfortable calling all of it burnout. But is it? In this episode of Back in 10...

This one wasn't planned. What started as an off-the-cuff conversation about expectations and accountability quickly turned into Jen sharing her own experience working within a DSO and what can happen when performance...

You know the conversation needs to happen. But what if they quit? In today's hiring market, that's the fear many dental leaders carry every single day. You know someone isn't meeting expectations, but the thought of...

Your career is made up of thousands of little decisions. This episode is all about picking a side. In this edition of This or That, Jen and Savanah tackle some of the biggest career questions dental leaders face: •...

The doctor knows there's a problem. The team knows there's a problem. You know there's a problem. ...but no one is making the decision. In this episode of Back in 10, Jen and Savanah tackle one of the most frustrating...

Leadership decisions, but make them fast. In this quick round of This or That, we’re picking sides on some big leadership questions with very little time to overthink them. Lead by example or lead by vision...

Welcome to another round of This or That! This time, we're tackling one of our favorite topics: managing people. Should you hire for attitude or experience? Promote from within or hire externally? Build policies with...

Welcome back to our This or That series! This time, we're tackling office culture. The little decisions that can have a big impact on your team, your leadership, and the environment you create every day. Fair warning...

Email or phone call? Voice memo or typed message? Open door policy or scheduled office hours? In this episode of Back in 10, we're kicking off a brand-new series called This or That, where we take common leadership and...

You attend an incredible CE event. Your notebook is full. Your mind is racing. You can't wait to get back to the practice and start making changes. And then Monday happens. In this special LIVE episode from the Circle...

They said yes. They understood the treatment. They scheduled the appointment. And then... they disappeared. In this episode of Back in 10, we're tackling one of the most frustrating challenges in dentistry: patients who...

What do you do when your top performer is also the person creating tension, drama, or negativity inside your practice? Because high production does not always equal high value. In this episode of Back in 10, we’re...