
Audacious Moves to a Billion: The Scaling Leader's Playbook
Are Your Policies Killing Loyalty? The Bold Customer Experience Overhaul
Every business has rules. But let’s be real—too often, these policies are just about CONTROL. And when a customer hits a wall because of some rigid, nonsensical rule? Boom. Loyalty goes out the window. “Dumb Rules” aren’t just annoying—they’re loyalty killers. In this episode, Roy dives deep into how he and his team turned policies from customer blockers into engagement enablers. Roy shares the tactics that helped build loyalty AND drive revenue growth. This one’s a must-listen for anyone feeling trapped by their own policy system. Spoiler alert: Your eyes will be WIDE OPEN by the end. ️ Tune in now and start breaking the rules that are breaking your business!

