Assistance Stories

<p>In this episode of Assistance Stories, Tom and Elliot are joined by Romain Di Meglio (APRIL International) and Julien Condamine (Novo.ai) to explore what AI in insurance actually looks like in practice - beyond the...

<p>This week James and Elliot are joined by Amy Brown, Founder of Authenticx.</p><p>We hear all about Amy's background in assistance and her journey, as a "non-techie", creating an AI company. Authenticx was founded to...

<p>In this episode of Assistant Stories, Tom and Elliot sit down with Daniel Green, CTO of Faye, one of the most successful travel insurance InsurTechs in the market. Daniel shares how Faye is redefining travel...

<p>We kick off season 7 with a familiar guest from the last... Elliot Draga!</p><p>In this episode, we discuss our plans for the upcoming season, which have a slight variation compared to last year's. This time round...

<p>In this episode, James and Tom are joined by Anne Rodenburg from USMX AirLink for an in-depth conversation about her remarkable journey in the assistance and air ambulance sectors. Anne shares how she found her way...

<p>This week, James and Tom are joined by someone who wears two major hats in the travel & health insurance world - and somehow manages to make it look easy…</p><p>Elliot Draga,<br>👉 Chief Commercial Officer at Nordic...

<p>James and Tom are joined for a lively chat with Felix Klingborg from Travel Support Europe, who has been on a mission to turn customer service upside down - in a good way! Felix tells us all about their clever...

<p>This week James and Tom chat to Jennifer Milton of Compass Point Assist! </p><p>Jennifer is an American, living in Bavaria (Germany) and hasn't long founded Compass Point Assist. We hear about the journey of starting...

<p>A fun episode where Tom and James speak to Tom Hienckes from European Air Ambulance...surprisingly all about the world of air ambulance!</p><p>We learn about the company's history and composition, as well as its...

<p>This week Tom and James talk to Emerson De Luca in his role as Executive Secretary of FIAT-IFTA.</p><p>Most of the industry knows Emerson from his role at Albin International, but this time he joins the podcast to...

<p>Kristin Toth of On Call International joins Tom and James for a thoughtful conversation on the realities of the global assistance world - from resilience under pressure to the power of a truly supportive team. A...

<p>An insightful conversation with Serge from Falck Global Assistance in the US about the evolving world of assistance. We explore where the industry is headed, diving into Serge’s forward-thinking ideas on how...

<p>We talk to Annick, from AIMS. We learn all about the company's diverse services and Annick's background and history in the industry. We also learn all about AIMS's ongoing and impressive commitment to humanitarian...

<p>A very fun chat with a guest many of our listeners will already know. Louise Heywood shares everything you could want to know about the International Assistance Group. We talk about the upcoming forum, the groups...

<p>We chat to Les Davis, the former Brit ex-pat, working for Gouda International in Utrecht. A slightly roaming and very enjoyable conversation about the company, Les's story and the Netherlands... as well as Tom's...