Hosted by Arum Global · 🇺🇸 US · EN · 22 episodes
Established thought leaders with verified media credentials.
About the Arum AI Insights podcast Arum AI Insights from Arum Global is the only credit, collections and recoveries podcast hosted by AI, where our voices might sound a little polished, but the insights are real! In this series, we’ll bring you bitesize insights and advice on global industry trends, challenges and best practice across credit, collections and recoveries. If you work in credit, collections and recoveries, or have an interest in financial technology, this podcast is for you! About Arum Global We have been global leaders in collections and recoveries for 25+ years. We provide independent, strategic advice combined with pragmatic, results-driven delivery, helping organisations transform technology, operations, and customer outcomes. We work with leading brands across financial services (banking, lending, debt purchase), utilities, telecommunications and the public sector. Our unique
Arum Global hosts Arum AI Insights, a business show with 22 episodes published.
In this finale episode, we reflect on the journey so far and look ahead to what’s next for the collections and recoveries industry. Across the series, we’ve explored how AI, regulation, and transformation are reshaping t
In this episode, we explore the seven most common mistakes organisations make during collections system implementations, and how to avoid them. Drawing on insights from over 500 global implementations, we highlight the c
In this episode, we examine the Financial Conduct Authority’s upcoming Product Sales Data (PSD) regulation, which will take effect in Q3 2025. PSD represents a major shift in regulatory expectations, requiring firms with
In this episode, we explore how Artificial Intelligence (AI) and Large Language Models (LLMs) are transforming the way organisations deliver collections and recoveries system implementations, upgrades, and migrations. AI
In this episode, we explore how organisations can strengthen governance and oversight to improve outcomes for all consumers, especially those in vulnerable circumstances. Reflecting on findings from the FCA’s recent revi
In this episode, we speak to one of our Arum Approved vendors – Flexys, a UK-based provider of cloud-native collections technology. Their mission is to help creditors collect more, faster, focusing on four core pillars:
In today's rapidly evolving financial landscape, it's imperative that your debt collection software is not only efficient, but also adaptable and prepared for future challenges. However, what do you do when you're relian
When procuring a new debt collection platform, the demonstration days are pivotal events that can shape the direction of your decision-making process. By the time you reach this stage, you’ll already have invested signif
When evaluating technology strategies for collections and recoveries systems, organisations often find themselves at a crossroads: should they upgrade their incumbent collections system or implement a new one altogether?
When evaluating technology strategies for collections and recoveries systems, organisations often find themselves at a crossroads: should they upgrade their incumbent collections system or implement a new one altogether?
In today’s economic and regulatory environment, transforming collections capability is high on organisations' strategic imperatives. It can no longer be the poor relation to acquisition or customer servicing. With consum
In this special end of season episode, Steve has a cross industry discussion with three podcasters – a financial wellbeing mentor, a CEO in the third sector and the founder of a debt technology firm. They discuss the the
In our upcoming end of season finale, Steve Coppard meets with three money and debt experts who also have their own podcasts. In this snippet, they share their predictions for the debt industry's upcoming challenges and
Steve Coppard meets with Katherine Francis-Browne, the Income Delivery Lead at NHS England. As the NHS is free at the point of use, debt is not the first thing that comes to mind, however any organisation dealing with an
In this episode, Steve Coppard speaks to Deven Ghelani from Policy in Practice, a social policy, software and analytics company supporting businesses and local authorities to better analyse the impact of policy and those
For our latest episode, Steve visits Lex Jones and Chris Dick at the Registry Trust. The Registry Trust was established to maintain the official statutory, register of judgements, orders and fines for England and Wales o
For this episode, Steve speaks with Mark Francis from DebtManagers in New Zealand. Mark is one of the leading voices in the debt conversation in New Zealand, pressing for better treatment of those in debt, and an industr
In this episode Steve meets with Jamie Waller, founder of JBW Group and the Enterprise Network at the Prince's Trust. Jamie’s the author of Unsexy Business and at a time of recording, he was in the midst of writing his n
In our fourth episode, Steve meets with Muna Yassin MBE from Rooted Finance, a specialist money and debt advice charity. Muna shares some interesting statistics and highlights the severity of the ethnicity premium. Their
Steve Coppard meets with Andrew Hignett, credit control manager at Johnson Tiles, in the Potteries’ heartland of Stoke-on-Trent. Established in 1901, Johnson Tiles is the UK's only large-scale manufacturer of ceramic til
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Arum AI Insights is hosted by Arum Global. The show is categorised under business (management) and has published 22 episodes.
Arum AI Insights has published 22 episodes.
Arum AI Insights regularly covers business, management, technology. It sits in the business category, with a management focus.
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