
Episode #31
Episode 031 AI and Access to Justice
SHOW NOTES Maryland has about 40,000 lawyers. Roughly half a percent of them work in civil legal aid. Add more lawyers and you still hit a ceiling, because every lawyer can only serve so many people. Reena Shah , Executive Director of the Maryland Access to Justice Commission , joins Ron and Heather to ask what happens when technology breaks through that ceiling, and what happens when the general-purpose chatbots break through it first. What if AI's biggest contribution to law isn't making lawyers faster, but reaching the people who never had a lawyer at all? In this episode: - The civil justice gap in Maryland: no right to counsel in civil cases, 40% of households unable to cover basic needs, and legal aid organizations meeting roughly 20% of demand - Maryland's AI and Access to Justice Summit, one of the first state commission events of its kind, and why it was run as a hands-on workshop instead of a lecture - What a pre-summit survey of 187 legal aid staff revealed: few AI policies, few enterprise tools, and no clear organizational stance on staff use - Why Maryland Legal Aid's Vicki Schultz says policy comes first, and why that policy has to start with the organization's values - Self-represented litigants walking into Court Help Centers with 20-page AI-generated pleadings, and refusing to believe the lawyers who tell them it's wrong - The Innovations in Tiered Legal Services Task Force and its push for a UPL waiver to test safe, closed AI tools in low-risk areas of law - Ron and Heather's disagreement: teach pro se litigants to use AI responsibly, or hand them a vetted tool? And is the teaching itself UPL? - The Nippon Life lawsuit against OpenAI, and why Reena argues the big AI companies crossed the UPL line without ever asking permission - Users vs. builders for legal aid: Maryland Legal Aid's home-grown MLA GPT, rent ledger reviewer, and brief creator versus off-the-shelf tools like NotebookLM - A TurboTax-style expungement tool as a model for scaling high-volume legal help We also discuss: - Anthropic's Claude for Legal launch and the connectors and skills it included for pro bono and legal aid organizations - Whether AI companies should give legal aid organizations pro bono or reduced-cost access, and who is actually asking them - Why AI is a prediction model, not a search engine, and how that distinction shapes training - The People's Law Library and the work of making legal websites accurate enough for AI tools to pull from - Practice Signals: a Reddit lawyer asks where the access-to-justice gaps are, and Ron adds a fourth question about what AI can fill - The AI Doc: Or How I Became an Apocaloptimist, and a preview of the show's 50th episode Key Takeaway Reena's argument is about math, not efficiency. Every lawyer has an upper limit. Technology is the only thing on the table that scales past it, but only if it's built safely and vetted before anyone relies on it. Meanwhile the general-purpose chatbots are already giving legal advice to people who can't tell a good answer from a confident one. Availability is not authority. The pro se litigant arguing with the Court Help Center lawyer hasn't learned that yet. For users, the lawyers running off-the-shelf tools, this episode is a warning about who is sitting across the table: more and more often, it's someone holding an AI-drafted answer they trust more than you. For builders, Maryland Legal Aid shows what a small team with real subject-matter expertise can do at low cost: narrow tools aimed at narrow, repetitive problems. Solo and small firm lawyers live with the same constraint legal aid does. There's more demand than there are hours. Mentioned in This Episode - Reena Shah, Executive Director, Maryland Access to Justice Commission - Heather Gardner, co-host and summit speaker - Maryland AI and Access to Justice Summit - Innovations in Tiered Legal Services Task Force (Maryland Access to Justice Commission, Maryland Judiciary, Maryland State Bar Association) - Maryland State Bar Association - Maryland Legal Aid and MLA GPT - Vicki Schultz, Maryland Legal Aid - John Jeffcott, Maryland Legal Aid - Donald Tobin, former Dean, University of Maryland School of Law - Chief Justice Matthew Fader, Supreme Court of Maryland - Lindsay Bramble - Angela Tripp, National Center for State Courts (formerly Legal Services Corporation) - Legal Services Corporation - Stanford University national summit on AI and access to justice - Maryland Volunteer Lawyers Service (MVLS) - Maryland Court Help Centers and county family self-help clinics - People's Law Library of Maryland - Anthropic and Claude for Legal - OpenAI and ChatGPT - Google Gemini and NotebookLM - Grok - Nippon Life Insurance Company of America v. OpenAI (N.D. Ill.) - The AI Doc: Or How I Became an Apocaloptimist (2026) - Reddit (source of this episode's Practice Signals post) Highlight Reels on YouTube and Instagram YouTube: https://www.youtube.com/@AIToolsforLawyers Instagram: https://www.instagram.com/aitoolsforlawyers info@drescherlaw.com

