Karen Ellis: podcast appearances and interviews

Karen Ellis is the Assistant General Manager of Customer Experience at Hartsfield-Jackson Atlanta International Airport. In this role, she is responsible for overseeing the customer service operations of one of the world's busiest airports. Her position involves ensuring high standards of passenger experience and managing various aspects of customer satisfaction. Prior to her current role, she has been involved in efforts to improve service quality and enhance the overall passenger experience at the airport. Her work focuses on creating a welcoming and efficient environment for travelers and visitors. As part of the airport’s management team, she contributes to strategic planning and operational improvements to maintain Hartsfield-Jackson Atlanta International Airport's reputation for excellence in air travel.