What does The Small Business Commissioner do?

The Office of the Small Business Commissioner (OSBC) is an independent body established by the UK Government to address late payments and unfair payment practices affecting small businesses across the UK. It supports approximately 5.5 million small businesses by helping them resolve payment disputes with larger customers. The OSBC provides free, impartial recommendations and promotes a fair payment culture. The OSBC offers various services, including reviewing complaints about late payments, providing general advice on dispute resolution, and directing businesses to relevant resources. It engages with small businesses through various channels to raise awareness about the impact of late payments and encourages prompt payment practices. Additionally, the OSBC provides digital tools, such as an interest calculator for late invoice compensation and self-help resources to assist businesses in managing payment issues.