What does Parker Technology do?

Parker Technology is a software-led services company based in Indianapolis, Indiana, founded in 2010. The company specializes in enhancing operational processes in the parking industry through a cloud-based software platform and a dedicated customer service center. Parker Technology addresses common challenges faced by parking operators and facility owners, such as navigation, payments, and traffic flow, while managing over 200,000 calls monthly across more than 1,000 facilities in the U.S. and Canada. The company offers a flexible suite of solutions, including an intuitive cloud-based software platform for tracking intercom calls and customer issues, as well as a 24/7 customer service center for managing inbound help calls. Parker Technology also features two-way video intercoms and AI-driven quality assurance to improve service delivery. With a focus on scalability, the company supports various sectors, including higher education, municipalities, healthcare, and hospitality, providing options for full-service management or software licensing for in-house teams.