What does NSW Customer Service Department do?

The NSW Department of Customer Service (DCS) is a key government department in New South Wales, Australia, established in July 2019 and headquartered in Sydney. It comprises over 30 agencies and focuses on delivering customer-centric government services, digital transformation, regulatory reform, and cybersecurity to more than eight million residents. DCS aims to be the world's most customer-centric government by 2030, serving as the primary interface between citizens, businesses, and government. DCS offers a range of services, including digital innovation with initiatives like digital driver's licenses and online licensing platforms. It oversees regulatory services through NSW Fair Trading and Revenue NSW, ensuring consumer protection and industry compliance. The department also emphasizes cybersecurity, building capabilities to protect systems and data. Additional support services include ID fraud assistance, multicultural access plans, and emergency response initiatives. DCS is committed to enhancing public sector efficiency and improving service delivery through various digital tools and projects.