What does Dovetail do?

Dovetail is an Australian software company founded in 2017, headquartered in Sydney, with additional offices in San Francisco. It is recognized as a leading customer intelligence platform that helps organizations centralize, analyze, and automate qualitative customer data to inform product and service decisions. The company was established by Benjamin Humphrey and Bradley Ayers and has grown to employ over 100 people. Dovetail offers an AI-native, cloud-based platform that automates the aggregation, transcription, and analysis of qualitative customer data from various sources, such as user interviews and surveys. Key features include automated transcription in over 40 languages, thematic clustering, and real-time AI analytics. The platform operates on a Software as a Service (SaaS) model and integrates with major partners like AWS and Atlassian. Dovetail serves a diverse clientele, including 20% of the Fortune 500, empowering over 85,000 users in sectors like product development and UX research.