What does Centratel do?

Centratel Answering Service, based in Bend, Oregon, has been providing high-quality telephone answering services since 1984. The company operates 24/7/365, serving clients across the United States and Canada. Centratel is known for its low customer-reported error rate, emphasizing a commitment to "zero-defect" service through advanced technology and meticulous management. The company offers a range of services, including call forwarding, message relaying, and call screening. Their live agents handle calls according to client instructions, ensuring urgent messages reach the right personnel. Centratel specializes in serving small to medium-sized businesses, including hospice providers and trade service companies, with a focus on compassionate and HIPAA-compliant assistance. This approach allows businesses to minimize overhead while ensuring that no urgent calls are missed.