Hosted by Unknown Host · 🇺🇸 US · EN · 38 episodes
Established thought leaders with verified media credentials.
Catch up about the latest Digital Workplace Management , UC and Collaboration challenges, and spot early trends with industry analysts and VOSS experts. Discover insights and expertise from VOSS Solutions through our blogs, videos, and podcasts. As a global leader in unified communications and collaboration, we provide valuable content to help you optimize, manage, and transform your UC environment. Stay ahead of industry trends, explore innovative solutions for discovery, automation, migration, and deep insights, and learn how to enhance productivity and efficiency in your organization. Tune in to gain actionable strategies and expert knowledge tailored for IT leaders, decision-makers, and collaboration professionals.
Unknown Host hosts VOSS - Discover more from UC experts, a technology show with 38 episodes published.
Keith Bareham from VOSS presents new meeting room management capabilities that help organizations optimize their hybrid workplace investments. He explains how meeting rooms are critical spaces for collaboration but are o
Brett Johnson, General Manager APAC at VOSS, explains the growing importance of UC Analytics for enterprises managing multiple communication vendors across the Asia-Pacific region. He discusses how organizations typicall
Jamie Litherland from VOSS discusses insights from the Cavell CX Summit in London, highlighting how customer experience teams have become pioneers in responsible AI deployment while the rest of the enterprise is just cat
Hear how IT teams typically discover communications problems through frustrated user calls rather than proactive monitoring. Using a case study of a global financial services firm that experienced multiple Microsoft Team
Tim Jalland from VOSS Solutions discusses the growing complexity of Microsoft licensing for enterprises as organizations expand their use of Microsoft 365, Teams, Copilot, and advanced security services. He explains how
Hear how a mid-sized organization using Genesys Cloud experienced declining customer satisfaction despite having healthy technical metrics. The problem was traced to environmental noise affecting agents' concentration, a
Brett Johnson, General Manager APAC for VOSS, discusses how organizations across the Asia-Pacific region are shifting their focus from managing digital workplace complexity to maintaining operational consistency and cont
Keith Bareham from VOSS explains how organizations using Cisco Webex Contact Center face operational challenges despite the platform's powerful capabilities. He identifies key pain points including time-consuming agent o
Discussing the operational challenges organizations face when deploying Webex Calling and other cloud communication platforms - While cloud calling promises simplicity by removing infrastructure management burdens, it cr
Modernizing a contact center is a complex process, especially in health care where every call must be routed correctly. One major health care organization transitioned from a legacy Avaya system to Genesys Cloud CX, faci
Explore how Unified Communications (UC) has evolved into a powerful data engine, generating insights that drive business success. Learn why analytics is the missing link for interpreting communication data and how VOSS b
Addressing a critical gap in how organizations monitor their unified communications (UC) environments like Microsoft Teams and Cisco Webex. While most companies track uptime and basic system health, they lack true operat
See how unified communications platforms like Microsoft Teams and Cisco Webex are evolving beyond simple productivity tools into powerful data engines. Jamie Litherland explains that UC platforms continuously generate va
Discover how to address the growing challenge organizations face as their digital workplace platforms expand. While tools like Microsoft Teams and Webex provide more choice and flexibility than ever, many companies are b
Address the hidden costs and inefficiencies in digital workplace platforms that many organizations tolerate. Learn how basic functionality in voice, video, and chat systems masks deeper problems including manual administ
Explore how AI is rapidly commoditizing across industries, making unique operational data the new competitive advantage. Drawing on insights from technology investor Marc Andreessen, it discusses how AI's widespread acce
Tim Jalland from VOSS explains that E7 integrates AI assistance into everyday tools like Teams, Outlook, Excel, and PowerPoint to help employees summarize meetings, draft documents, and automate tasks. But rather than up
Bill Dellara, Chief Product Officer at VOSS, discusses the critical distinction between data sovereignty and operational governance in response to Europe's reassessment of its relationship with global technology provider
See how Microsoft Teams calling issues create hidden costs for organizations through lost productivity, unreported problems, and IT support overhead. Tim Jalland explains a three-level maturity model for Teams calling ma
Learn critical lessons from a Microsoft Security Copilot implementation, using a real-world case study where improper deployment led to thousands of dollars in unexpected charges within a month. Outlining three essential
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VOSS - Discover more from UC experts is hosted by Unknown Host. The show is categorised under Technology and has published 38 episodes.
VOSS - Discover more from UC experts has published 38 episodes.
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