Hosted by Andrew Uglow · 🇺🇸 US · EN · 42 episodes
Established thought leaders with verified media credentials.
If you own, manage or work in an automotive workshop – this podcast is for you. Andrew Uglow has followed his passion for discovering the secrets of how things work and how to fix them,since falling in love with all things ‘cars’ as a teenager,Always ‘hands-on,’ whether as an apprentice, working in national roles for global manufacturers, or running his own business, his quest for the how and why of both people and technology has given him a unique and important perspective, especially timely for the challenges facing today’s workshop owners, managers, and their teams.Hear from someone who has spent decades training thousands around the world on how to succeed in their roles despite all the obstacles. You will learn new insights and stories about what works and what does not, including the simple tips and tricks that will make a massive impactThis is a unique podcast for the automotive industry with a perspective born from decades of hard-won experience. Andrew has a variety of fr
Andrew Uglow hosts The Friction-less Workshop, a leisure show with 42 episodes published.
Contact details: Andrew has a variety of free downloads and tools you can grab: Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing re
In this episode we examine the true financial impact of staff turnover within the automotive workshop environment. Andrew Uglow reveals why losing a productive technician is the most expensive event a business can face,
In this episode, we examine the common frustration of workshop leaders who feel they have to repeat instructions a thousand times without seeing results. Andrew Uglow reveals why the issue is rarely the information itsel
In this episode we tackle one of the most damaging and least-named problems in automotive service departments — the foreman bottleneck. Andrew Uglow reveals what it actually looks like when the foreman becomes the go-to
In this episode of The Friction-less Workshop, we tackle one of the most under-examined issues in automotive dealership management — the foreman capability gap. Andrew Uglow makes an immediate and important distinction:
In this episode we explore the common technician complaint "my foreman doesn't teach me anything" and discover what's really happening beneath the surface. Andrew Uglow reveals that while this complaint appears to be abo
In this episode we tackle the persistent complaint "there are no good people anymore" and discover whether it's actually true. Andrew Uglow reveals the dual crisis facing automotive workshops: both a people shortage (qua
n Episode 35 of the Friction-less Workshop Podcast, host Anthony Perl and automotive trainer Andrew Uglow tackle one of the most common sources of workshop friction: the complaint that service advisors don't provide enou
Shared Responsibility: Why Workshop Success Depends on Everyone Playing Their Part In this episode of The Friction-less Workshop, we tackle the age-old complaint that echoes through workshops everywhere: "There are no go
In this episode we explore the twin complaints that plague automotive workshops: "I don't get good information" and "I don't get enough time." Andrew reveals why these complaints are interconnected and introduces the Qua
"My foreman doesn't teach me anything" - is this about lazy teachers or unclear expectations? Andrew Uglow reveals why this complaint stems from broken systems and mismatched expectations, and shares practical frameworks
Is there really no career progression in automotive? Andrew Uglow destroys this myth by revealing the countless paths available to skilled technicians—from his own journey to business ownership, to opportunities in train
In this powerful episode of the Friction-less Workshop Podcast, host Anthony Perl and passionate automotive trainer Andrew Uglow tackle one of the most damaging yet overlooked complaints in modern workshops: "I don't get
Is technician pay really the problem, or is there a bigger picture? In this episode, expert trainer Andrew Uglow unpacks the most common complaint in the workshop: "I don’t get paid enough." Through honest conversation a
Join us as we challenge the age-old notion that the customer is always right and explores more effective strategies for setting and exceeding customer expectations. Using examples from leading businesses like Apple, we d
We explore the final piece of the 'three R'S' in talent management: recognition to reward. We discuss transforming criticism into constructive feedback, effective recognition programs, and the importance of budgeting tim
We delve into innovative methods for developing skills within auto workshops. Our discussion contrasts traditional 'training out of place' with the emerging 'training in place' approach, emphasising the benefits of micro
Join us as we explore why the phrase 'they should know that' might mask deeper issues and provide practical strategies for understanding and developing team capabilities. With engaging anecdotes, such as a case study on
In this episode we address the common misconception that weight jobs lead to faster work. The discussion covers why hovering doesn't expedite repairs, the impacts of context shifting on diagnostic tasks, and effective st
This episode tackles the myth about meeting and exceeding customer expectations in the automotive workshop environment. Andrew argues that true efficiency and customer satisfaction stem from installing expectations befor
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The Friction-less Workshop is hosted by Andrew Uglow. The show is categorised under leisure (automotive) and has published 42 episodes.
The Friction-less Workshop has published 42 episodes.
The Friction-less Workshop regularly covers leisure, automotive, business. It sits in the leisure category, with a automotive focus.
The Friction-less Workshop is accessible for guests with genuine leisure expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
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Episodes of The Friction-less Workshop average 21 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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