
Forecasting
Forecasting: Predicting Demand or Predicting Ourselves? Forecasting is one of the most talked about disciplines in Workforce Management, yet some of the most important conversations rarely make it into the room. In this
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Hosted by Unknown Host · 🇺🇸 US · EN
Established thought leaders with verified media credentials.
Workforce Management is often described through numbers, forecasts and KPIs — but behind every spreadsheet is a human story. Hosted by Anthony Brady, this podcast explores the real-world side of Workforce Management, operations leadership, contact centres and business transformation. Drawing from 20+ years at companies including eBay, PayPal, Accenture and WhatsApp, Anthony shares practical insights, honest reflections and conversations about leadership, workplace culture, operational reality and surviving corporate life with your sense of humour intact.
Unknown Host hosts The Brád-Cast.

Forecasting: Predicting Demand or Predicting Ourselves? Forecasting is one of the most talked about disciplines in Workforce Management, yet some of the most important conversations rarely make it into the room. In this
Show notes
In this episode, I explore one of the most misunderstood disciplines in Workforce Management: Capacity Planning. Is it simply another name for Budget Planning, or is there something more strategic going on beneath the sp
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Workforce Management gets talked about a lot, but what does it actually mean in the real world? In this episode, I break down what WFM really is, how it works in practice, and why it’s such a critical (and often misunder
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After nearly 90 weekly LinkedIn posts, I realised something ... I had more to say than would fit into a post. In this first episode, I explain why I’ve decided to start a podcast, what you can expect from it, and who it’
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