Provider Power with Sara Sherman

Being Nice is Killing Your Authority

Being “nice” feels safe — until your team stops taking you seriously, boundaries disappear, and accountability quietly dies.

If You Avoid Hard Conversations, Your Team Already Knows

You might think you’re avoiding conflict—but your team thinks you’re avoiding leadership. It’s time to facilitate hard conversations with clarity, confidence, and facts, instead of fear, anxiety, and dread.

The Hidden Reason Your Staff Don't Take Ownership

When staff don’t take ownership, it’s not an attitude problem—it’s a design problem. Learn how organizational structure shapes behavior and why accountability depends on clarity.

You Got Promoted, But No One Listens to You. Here's Why.

Promotions are great! Leading your former coworkers can get a little tricky. Learn what's wrong, how to fix it, and what happens if you don't.

How to Be a Leader Staff Actually Respect

A team doesn’t become “respectable” because of authority—it happens when leadership earns it in everyday moments. Let's breakdown what supervisors actually do (and don’t do) that makes staff want to follow…or quietly che

Not the Best Supervision Philosophy

Transcription It’s a very well-meaning philosophy. I totally understand where supervisors are coming from. Unfortunately, this philosophy is sabotaging your success as a supervisor and diminishing your impact as a team l

Lazy Doesn't Matter

Transcription Do you have lazy staff? I know it’s pretty common to think that you do. I hear about “lazy” staff every time I do a frontline supervisor training. Lazy. Here for the wrong reasons. Don’t care. Basically bro

The 6 Ps of Constructive Customer Service

Transcription Let’s talk customer service. I hear this all the time from provider agency leaders and managers. New hires come in, and they don’t know anything about customer service. And honestly, sometimes even long-tim

The Hidden Reason DSPs Quit

Transcription Did you see the Relias report that said 50% of DSPs report leaving their jobs because of their supervisor? And if you spend any time at all on LinkedIn, you’ve likely seen post after post talking about how

Time Management is the Biggest Lie

Transcription Time management is the biggest lie in the book. You’ve been told your whole life that if you just managed your time better, everything would work. You’d hit your goals. You’d get everything done. Your staff

3 Critical Communication Steps that Create Independent Staff

Transcription Today, we’re talking about one deceptively simple goal that changes everything about supervision and staff independence. No, we’re not talking about they can do it if I remind them, or they’ll get it done i

Are You Sure You Have a People Problem?

Compliance...or Quality