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Hosted by The Fit Guide · 🇺🇸 US · EN · 54 episodes
Established thought leaders with verified media credentials.
Elevating Fitness Through Hospitality.Presented by Jack Thomas and Matt Lavender, Five-Star Fitness will teach you the very best hospitality practices and secrets that have been elevating the world's best hotels and Michelin star restaurants for over 100 years.Learn from Matt's background as former Global Director of Evaluations for Forbes Travel Guides, working with the world's leading hospitality brands such as Ritz-Carlton and Four Seasons. You'll also hear stories and insights from leading fitness leaders behind The Fit Guide's award-winning brands.
The Fit Guide hosts Five-Star Fitness by The Fit Guide, a business show with 54 episodes published.
Liv Billingham of Ezypay joins host Jack Thomas to break down five of the region’s most important fitness markets: Singapore, Malaysia, Indonesia, the Philippines and Thailand. We explore the growth, trends and consumer
Welcome back to our monthly fitness industry roundup, where we go beyond the headlines and break down what the biggest stories actually mean for operators, brands and the future of the industry. This month, Jack Thomas c
Most gyms get their late coming policy and implementation all wrong. In this episode, Matt and Jack discuss what fitness businesses can learn from hospitality about punctuality, communication and removing friction from t
Yves Preissler joins the show to discuss what the fitness industry can learn from the world’s leading hospitality brands. Drawing on decades of experience in luxury hotels, Yves explains why personalization, genuine huma
In this episode, Matt and Jack explore what fitness businesses can learn from luxury hospitality when it comes to pre-arrival communication. From booking journeys and confirmation emails to digital onboarding and social
Andrea Lomas of Mandarin Oriental joins the show to share what fitness businesses can learn from one of the world’s most respected luxury hospitality brands. From listening and anticipation to staff training, atmosphere
Our co-founder Jack Thomas recently spoke at Beyond Activ Bangkok on the 10 biggest opportunities in fitness. Based on insights from more than 500 anonymous gym visits worldwide, the talk was one of the most popular sess
The Fit Guide Dubai — Top Stories Welcome back to our monthly fitness industry roundup, where we go beyond the headlines and break down what the biggest stories actually mean for operators, brands and the future of the i
Community has become one of the biggest buzzwords in fitness, but what does it actually mean, and how do great brands build it properly? In this episode, Matt and Jack break down what gyms can learn from hospitality bran
The Fit Guide’s 2026 results for Dubai’s boutique fitness scene are in. In this episode, we break down the biggest stories and stats, including how Dubai compares to other global fitness cities, where the market is leadi
Sales in fitness is not just about getting someone to sign up. It is about understanding people, building trust and creating an experience that feels genuine from the start.In this episode, Matt and Jack break down the p
Welcome to the first edition of our monthly fitness industry roundup, where we go beyond the headlines and break down what the biggest stories actually mean for operators, brands and the future of the industry. This mont
Late arrivals happen in every boutique gym. The question is how you handle them. In this episode, Matt and Jack break down what the world’s leading gyms do when clients show up late, and why getting this right matters fo
Emma Masters, founder of Therapy Fitness and fitness industry speaker and consultant, joins the show to discuss a common but unspoken issue that many gyms overlook. Your most popular instructors can be driving busy class
Design plays a bigger role in the fitness experience than most operators realise. It shapes the first impression, sets the tone and influences how people move through the gym space. In this episode, Matt and Jack break d
Barry and Shay Kostabi of Fitcarma join the show to talk about what it really takes to build a meaningful, five-star fitness brand. At the centre of their work is helping operators find their “North Star” and use it to g
In this episode, Matt and Jack break down how the world’s best gyms approach service recovery and turn complaints into a competitive advantage. From handling feedback in the moment to using structured frameworks like LEA
Will Brereton joins the show to share what a five-star fitness experience means to him, drawing on his experience with Les Mills, Beachbody, and as GM for ClassPass UK and Ireland. More recently, he founded SH1FT, a conc
In this episode, Matt and Jack break down how the world’s best gyms turn feedback into a competitive advantage. From asking better questions to capturing meaningful insights, they explore how feedback can improve service
Matt and Jack discuss why knowledge matters so much in a five-star experience and what gyms can learn from hospitality. From understanding class types and coaches to confidently explaining memberships and facilities, we
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Five-Star Fitness by The Fit Guide is hosted by The Fit Guide. The show is categorised under business (management) and has published 54 episodes.
Five-Star Fitness by The Fit Guide has published 54 episodes.
Five-Star Fitness by The Fit Guide regularly covers business, management. It sits in the business category, with a management focus.
Five-Star Fitness by The Fit Guide is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
Five-Star Fitness by The Fit Guide hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of Five-Star Fitness by The Fit Guide average 23 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates Five-Star Fitness by The Fit Guide's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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