What does The Success League do?

The Success League is a global consulting, training, and coaching firm that specializes in Customer Success (CS). Founded in 2015 by Kristen Hayer, the company is headquartered in San Francisco, California. It focuses on helping B2B organizations design, scale, and optimize effective Customer Success programs that enhance retention, expansion, and revenue growth. The firm has supported over 160 companies, ranging from early-stage startups to established tech firms, and has trained more than 500 Customer Success Managers through its online classes and workshops. The Success League offers a variety of services, including executive consulting, team training, leadership development, and certification programs for Customer Success Managers. They also provide specialized tools like the Customer Success Performance Index, which helps organizations assess their CS program's health. The company is recognized for its strategic approach and commitment to empowering Customer Success teams, making it a valuable partner for organizations looking to improve their customer experience and drive business growth.