What does TeamSupport do?

TeamSupport is a B2B customer support software company founded in 2008 and based in Dallas, Texas, with additional offices in Denver and Cape Town, South Africa. The company was created to address challenges in customer support, particularly issues related to disconnected systems and poor communication. TeamSupport offers a web-based platform that enhances collaboration in customer support operations. Key features include ticketing and live chat services, AI-powered tools for agent productivity, support process management with SLA tracking, and omnichannel messaging capabilities. The platform also integrates with Jira for improved workflow management and provides help desk software for managing support tickets and performance metrics. With a customer base of over 1,200 support leaders across various industries, including technology, manufacturing, logistics, healthcare, finance, insurance, and education, TeamSupport has received numerous awards and maintains a high customer satisfaction score. The company has around 92 employees and reported revenue of $19.3 million, fostering a remote-first work environment with flexible time off and health benefits.